- Customer Feedback, Product Feedback, Product Management
The product manager’s guide to customer obsession
“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work...
- Product Feedback, Survey Tips
Combining Reports – An Answer to One of Your NPS Questions
- Features, Product Feedback
As Alchemer Evolves, So Does Your Experience
By Kristin Vroman, Senior Manager of Product Management, and Chris Cantrell, Senior UX Designer We...
- Market Research, Product Feedback, Survey Tips
Focus groups vs. online surveys: Which is better?
Market research is an essential component of business strategy for companies looking to understand their...
- Product Feedback, Survey Tips
Quality Assurance vs. Quality Control: How Each Supports Quality Management
Quality Assurance vs. Quality Control The terms quality assurance and quality control are often interpreted...
- Customer Feedback, Product Feedback, Survey Tips
What’s The Secret to NPS Success? Time.
The following post is part of a series that will help inform readers of the...
- Product Feedback, Survey Tips
The Top 5 Challenges That Hold Companies Back from Leveraging NPS Data to Develop and Improve Products
The following post is part of a series that will help inform readers of the...
- Brand Experience, Customer Feedback, Product Feedback
Supporting a Complete Product Lifecycle: Cradle-to-Grave
The cradle-to-grave analysis is typically applied to adhere to sustainability or environmentally sound supply chains...
- Product Feedback
Product Feedback Management and the Internet of Things
It’s hard to write an article about this hot new tech buzzword dubbed “The Internet...
- Product Feedback, Survey Tips
Mitigating Survey Bias in Product Surveys
Misinformed or poor data can have wide-reaching negative ripple effects on a product and company....
- Brand Experience, Product Feedback, Survey Tips
Creating Product Management Surveys that Deliver Results
A well-designed product survey can reveal valuable insights into your customer’s needs, wants, and purchasing...
- Brand Experience, Product Feedback, Survey Tips
6 Tips for User Experience Survey Success
Your user experience (UX) team needs accurate and useful data to succeed, and user surveys...