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NPS & CSAT

Advertisement for a webinar titled The State of Mobile Consumer Engagement 2021 with Christy Culp, Chief Customer Officer at Apptentive. Includes a Watch Now button and a picture of Christy Culp with a blue background and chat bubble design.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing
Watch: The State of Mobile Consumer Engagement 2021 Webinar
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  • Alchemer Mobile, NPS & CSAT, Product Management, Ratings & Reviews, Targeting & Remarketing
How to Get High-Quality and Useful Mobile Customer Feedback
Person lounging on a bed, wearing a white long-sleeve shirt, and holding a smartphone. They are smiling and appear relaxed. The bed has white linens, creating a clean and serene atmosphere.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap
What is the Voice of the Customer (VOC)?
A red speedometer icon with the needle pointing towards a heart symbol, indicating high positivity. Beside the dial, there are two face icons, one sad and one neutral, representing varying emotional levels.
  • Alchemer Mobile, Customer Emotion & Sentiment, NPS & CSAT, Product Management
4 Ways to Measure Customer Emotion
Illustration of a smartphone with two notification bubbles. The first reads Weve launched a new feature! with options to Check it out or Dismiss. The second asks about the experience with the new feature, offering a Take 3-question survey and Dismiss.
  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap
How to Create Better Mobile Surveys
Image of a customer survey form with a red header. It asks, How likely are you to recommend? with a scale from 0 (not likely) to 10 (extremely likely). Below is a text box for explaining the chosen score. Background has blue and red dotted patterns.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management
NPS Alone isn’t Enough. Here’s Why.
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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