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Customer Emotion & Sentiment

Red icons on a white background show a flowchart with a person, organizational chart, documents with a profile, folders, and gears, indicating a process related to management or human resources. Dotted circular arrow surrounds the elements.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing, Product Management
How Customer Emotion Impacts Customer Sentiment
  • 6 min
A red infographic titled Apptentive Benchmark showing bar charts for average volume of reviews and star ratings per app for iOS and Android in 2016 and 2017. All metrics increased from 2016 to 2017.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing, Product Management
How To Measure Mobile Customer Sentiment: Benchmarks for 2018
  • 9 min
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