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Category: Customer-Centricity

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A woman sits at an office desk with a computer and headphones, resting her head on her hand, looking fatigued and filled with regret. In the background, several people are working, some with headphones on.
Blog
  • Customer-Centricity, Employee-Centricity, Uncategorized

Five Ways to Fight the Great Regret 

by Heather Rollins, Alchemer’s VP of HR Attracting and retaining employees is difficult; here are...

A digital art composition featuring a laptop, smartphone, and tablet displaying various graphs and data on a wooden surface. Abstract light trails and patterns of blue and yellow weave through the image, creating a sense of motion and connectivity.
Blog
  • Customer Feedback, Customer Story, Customer-Centricity, Integrated Feedback, Voice of the Customer

A Feedback Platform for Every Department in the Enterprise

Malwarebytes update: International cybersecurity firm fully switches from SurveyMonkey In early 2022, Malwarebytes had started...

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Blog
  • Customer Feedback, Customer-Centricity, Employee-Centricity, Voice of the Customer

The Top Four Reasons Why Customer Experiences are Suffering 

According to the Salesforce State of Marketing report, 33% of customers will walk away from...
Two men stand conversing at the Forrester conference. One gestures animatedly, while the other stands calmly with hands at his sides. A presentation slide on Amdocs is visible in the background. Both wear glasses and badges. The speaker is Tzachi Ben-Sasson.
Blog
  • Customer Story, Customer-Centricity, Voice of the Customer

Forrester Praises Amdocs’ VoC Program as Designed To Strengthen Client Relationships

Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, spoke to Forrester VP...
Modern Alchemer foyer office with a textured white wall showcasing Alchemer in orange letters, three sleek black pendant lights, and a glass door labeled Platinum. Reflections and outdoor scenery are visible through the glass.
Blog
  • Customer-Centricity, Employee-Centricity, Vlog

Where the Magic Happens

Alchemer Digital Learning Content Manager, Alli Milne discusses the intersection of employee and customer centricity,...

Five people sit on couches around a coffee table, discussing documents and working together. An open laptop and a digital network graphic emphasize employee centricity in this collaborative, tech-driven environment.
Blog
  • Customer-Centricity, Employee-Centricity

How Employee-Centricity is the Foundation of a Customer-Centric Organization

Much like a customer-centric organization, an employee-centric organization puts people at the core of everything...
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Blog
  • Customer Feedback, Customer-Centricity, Webinars

What to Expect in Customer Experience

Watching how customer experience has changed and evolved over the past year led us to...
A man wearing a headset sits at a computer in an office, smiling as he works. Other employees, some at desks and some standing, are visible in the background.
Blog
  • Customer-Centricity, Solutions

The Sales Solution for When Your Customers Say, “I Already Told You That!”

Alchemer Customer Engagement for Sales is designed to help sales teams build hyper-personalized relationships with...
Behind the scenes at Alchemer: A modern office reception area with a light wood desk, two black chairs, textured white wall, and a blurred person walking past a glass door in the background.
Blog
  • Customer-Centricity, Employee-Centricity, Vlog

Behind the Scenes at Alchemer

Where the Magic Happens Alchemer Support Hero, Topper Shull lives and breathes customer centricity with...

A woman and a man stand in a shoe store, with shelves of sneakers behind them. The man holds a shoe while the woman gestures toward it, both appearing to discuss the product.
Blog
  • Brand Experience, Customer-Centricity

Loyalty and Retention Are Not Synonyms

Loyalty and retention are not the same, but they are definitely related. Loyalty is personal...
Large orange “A” representing the Alchemer Rune logo with a gold liquid swirl in front, set against a dark background. Alchemer and Formerly SurveyGizmo are written in orange text at the top right.
Blog
  • Company News, Customer-Centricity, Webinars

How Will Customer Experience Change in 2021?

A webinar with Alchemer CEO, David Roberts, and VP of Customer Success, Ryan Tamminga  Watch the webinar...

Two people, a woman and a man, sit at a desk looking at a computer screen. The man points at the screen while the woman listens and observes, suggesting a collaborative customer support or learning environment.
Blog
  • Brand Experience, Customer Feedback, Customer-Centricity

How Alchemer Customer Support Brings Customer Centricity to Life

From the team that first activated Net Promoter Scores or NPS® The team conceived and created...

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