Alchemer Recognized in the First Gartner Magic Quadrant for Voice of the Customer

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Selection was based on Alchemer’s completeness of vision and ability to execute

LOUISVILLE, COLORADO, January 13, 2021 – Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology announced today that it has been named in the first Gartner Magic Quadrant for Voice of the Customer.

“Our customers look to us to help them transform into customer-centric organizations, actively listening to the voices of their customers and employees and then taking immediate action,” said David Roberts, CEO of Alchemer. “There are more than 1,000 software providers in customer experience (CX). We are one of only 15 companies recognized in the Gartner Magic Quadrant for Voice of the Customer, which to us is validation that our vision aligns with our customers’ need for a scalable, flexible customer experience platform that ensures that their customers feel heard.”

“Gartner defines voice of the customer (VoC) as a software application that integrates feedback collection, analysis, distribution and action into a single, interconnected platform to help you understand and improve the customer experience (CX).” Alchemer was recognized for its Ability to Execute and Completeness of Vision.  

Gartner Disclaimer:

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Alchemer

Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer-experience platform and solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

For more information about Alchemer visit

To read the report, click here.

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