In the world of digital banking, creating an app that truly resonates with users is no small feat. That’s why we’re thrilled to celebrate our partner Alkami Technology’s recent win as “Best Banking App” in Tearsheet’s 2024 Big Bank Theory Awards. The Big Bank Theory Awards are a premier awards program that celebrates innovation in banking and embedded finance. In this year’s winner’s circle, Alkami joins firms like J.P. Morgan Payments, DailyPay, SoFi, Wells Fargo, and more.
This isn’t the first time people have recognized Alkami as an industry leader. Earlier this year they became the first digital banking solutions provider to be certified by J.D. Power for “An Outstanding Mobile Banking Platform Experience.” Achieving a score in the top percentage of all companies evaluated in the J.D. Power’s Mobile Experience Benchmark Report. This assessment factors in user satisfaction as well as a commitment to sustainable user experience (UX) practices.
These accomplishments recognize Alkami’s innovative approach to digital banking. They also highlight the power of customer feedback in shaping exceptional user experiences.
Learn how Alchemer powers Alkami’s customer feedback solution in mobile apps. This helps hundreds of clients make data-driven product decisions and boost member retention.
Alkami also uses Alchemer to improve app usability and drives higher conversion rates. The company’s partnership with Alchemer enables it to capture and analyze account holder feedback effectively to identify areas for improvement and enhance the overall mobile banking experience.
The Power of Listening: A Key to Success
Former Senior Product Manager at Alkami Technology, summed up their approach perfectly:
“Customers are who we build our apps for, so we want to give them what they want and need while empathizing with their struggles and frustrations. For me, it’s not necessarily the mantra of the customer is always right, but do everything with the customer in mind.”
This customer-first mindset, combined with the right tools to capture and act on feedback, has clearly paid off – as evidenced by Alkami’s well-deserved “Best Banking App” award.
Looking Ahead: The Future of Digital Banking
As the financial industry transforms digitally, user feedback plays a crucial role in shaping exceptional experiences. Alkami’s success story demonstrates that when institutions truly listen to their customers and have the right tools to act on that feedback, the results can be award-winning.
We’re proud to have played a role in Alkami’s journey and look forward to continuing our partnership as they push the boundaries of what’s possible in digital banking.
Read more about Alchemer’s partnership with Alkami.
Learn more about how Alchemer helps financial service companies improve customer relationships and streamline feedback collection.