Category: Product News

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Blog
  • Press Release, Product News

Alchemer Expands Digital Capabilities to Help Organizations Capture and Act on In-App Feedback

New enhancements enable organizations to continuously capture in-app feedback, understand evolving user sentiment and improve...
A green road sign with the words Seamless Migration Straight Ahead and two upward arrows, set against a blue sky with some clouds.
Blog
  • Alchemer Survey, Feedback Collection, Onboarding, Product News

Switching from Qualtrics doesn’t have to be hard

Register for our upcoming webinar on migrating to Alchemer here -> How Alchemer makes survey...

A screenshot shows a list of customer service issues related to online orders, such as “Order not received” and “Received the wrong dress,” with their corresponding counts displayed in a dashboard format.
Blog
  • Alchemer Pulse, Product Enhancements, Product News

Instant clarity, faster action: How Alchemer Pulse helps your team turn open-text feedback into action in minutes

Open-text feedback is only valuable if you can act on it. For years, teams across...

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Blog
  • Alchemer Survey, Product Enhancements, Product News

Alchemer Now Offers an Australian Data Center: Your Data Stays in Australia

Alchemer's Australian data center enables organizations to store and process all survey and feedback data...
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Blog
  • Feedback Collection, Market Research, Product News, Survey Tips, Voice of the Customer

Delighted is shutting down

What to look for in your next feedback platform.  If your team has relied on Delighted for customer feedback,...

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Blog
  • Alchemer Digital, Product Enhancements, Product News

What’s new in Alchemer Digital SDK v7.0: Performance, platform readiness, and accessibility 

Your brands’ mobile users expect a lot—and they should. If your app is using Alchemer...

User interface showing a dashboard with a bar chart, a label library with options like AGE, GENDER, and CSAT SCORE, and a search bar with CSAT SCORE entered as the question label.
Blog
  • Alchemer Survey, Features, Product Enhancements, Product News

Introducing question labels–and why they matter in analysis

When it comes to analyzing feedback across your organization, consistency is everything. But small differences...
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Blog
  • Product News

Do you need an Individual Account or Business Platform?

A guide to choosing the right Alchemer plan. Every team wants to act on feedback—but...

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Blog
  • AI, Alchemer Pulse, Press Release, Product News

Alchemer Empowers Businesses to Understand and Act on Audience Thoughts and Feelings at Never-before-seen Scale and Speed

Alchemer Pulse Summarizes and Analyzes Open Text Feedback, Delivering Actionable Customer Insights and Opportunities LOUISVILLE,...

A man in glasses sits at a desk with a laptop. On the screen, there are options related to workflow automation, showing selections for Select Initiator with various app icons, and a Select Action menu highlighting Cart converted.
Blog
  • Alchemer Workflow, Product Enhancements, Product News

Alchemer Adds Workday, PeopleSoft, Marketo, and Dynamics 365 Always-On Workflow Initiators 

Listen to events from HRIS, CRM, marketing, and e-Commerce software systems to trigger surveys within...

A man in glasses sits at a desk with a laptop. On the screen, there are options related to workflow automation, showing selections for Select Initiator with various app icons, and a Select Action menu highlighting Cart converted.
Blog
  • Alchemer Workflow, Product News

Alchemer Adds ServiceNow, Jira, Oracle Cloud, and HubSpot Always-On Workflow Initiators 

Listen to events from CRM, marketing, HRIS, and project management software systems so you can...

Two people look at smartphone screens and computer monitors displaying app interfaces and charts. The setting appears to be a modern office or workspace.
Blog
  • Alchemer Digital, Product News

Introducing Alchemer Digital 6.5!

Alchemer Digital 6.5 brings feature parity to Android, iOS, and Web By Cathy Yang, Senior...

A man and woman, both wearing glasses, work together at a computer in an office. On the screen, a software interface displays various app integration options such as Asana, HubSpot, Salesforce, and Slack, with workflow actions like Customer Created.
Blog
  • Alchemer Workflow, Product News

Alchemer Adds Slack, Shopify, Gladly, and Braze Always-On Workflow Initiators 

Now you can listen to more events from the systems your business runs on so...

A woman with curly hair, wearing a yellow sweater, is sitting at a desk. She is smiling and writing in a notebook while looking at a laptop. Behind her, survey creation software windows are open on the screen.
Blog
  • Alchemer Survey, Alchemer Workflow, NPS & CSAT, Product News, Reporting

Product Update: New Cross Survey Reporting Capabilities

Combine reports from multiple surveys into a single report By Cherilyn Cornwell, Alchemer Product Manager,...

Workflow Product Update for September
Blog
  • Alchemer Workflow, Product News

New Alchemer Workflow Initiators Let You Schedule Workflows and Listen to Any Business System   

Now you can schedule workflows and listen to virtually any enterprise system quickly and easily,...

A man and a woman look at a smartphone. Overlaid are screenshots of a survey interface displayed on a smartphone and a monitor showing survey data and graphs. The setting appears to be an office with computers.
Blog
  • Features, Mobile Apps, Product News

Enhance Your Data Security with Single Sign-On for Mobile and Web 

Single Sign-On (SSO) and Survey Question Reordering now available for Alchemer Mobile and Web  By...

A woman with glasses works on a laptop in a modern office. On the laptop screen, a workflow software interface is visible, featuring various application integrations and options for task automation.
Blog
  • Alchemer Workflow, Product News

Now you can automatically initiate surveys driven by key business events

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events...
A woman with long brown hair and glasses sits at a table using a laptop. On the screen, there's a digital form featuring skip logic, with multiple-choice and text entry options displayed, resembling a survey being created or edited.
Blog
  • Alchemer Mobile, Product Enhancements, Product News

Elevate Your Surveys with Alchemer Digital’s Survey Skip Logic

The August release of Alchemer Mobile includes Survey Skip Logic, a powerful feature that allows...
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Blog
  • Alchemer Survey, Alchemer Workflow, Product News

Cross-Survey Export for Alchemer Workflow, and Project Organization for Alchemer Survey

Alchemer is committed to listening to our customers and continually improving our products. To that...
A woman with brown hair and glasses is seated at a desk using a laptop. A large screen behind her displays an account settings page with text fields and buttons for updating profile information. She appears focused on her work.
Blog
  • Alchemer Mobile, Product Enhancements, Product News

Introducing Alchemer Digital API: Empowering Deeper Analysis, Secure Key Management, and Cross-App Insights 

Introducing the Alchemer Mobile API, a direct response to customer feedback. The Mobile API includes...
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