Alchemer Resource Library

E-Guides

The CX Leader’s Guide to the CFO

It’s no secret, the value of a great customer experience is well known and appreciated. Making customers happy is clearly good for business. This has been proven by a multitude

E-Guides

The CFO’s Guide to CX

Great customer experience (CX), once seen as a nice-to-have, is now recognized as a critical differentiator and key driver of business success.

Checklist

The Retail Industry’s Blueprint to Leveling Up CX

In today’s highly digital retail world, standing out isn’t just about what you sell or how much you charge. It’s about the experience you deliver. Products can be replicated, and

Checklist

The Tech Company’s Blueprint to Leveling-Up Customer Experience

In a world where every tech company promises to be innovative, your competitive edge isn't hiding in your code—it's embedded in your customer experience. While features can be replicated and

Case Studies

National Commercial Bank Jamaica Limited (NCB Jamaica)

National Commercial Bank Jamaica Limited (NCB) is redefining customer engagement by revolutionizing its mobile banking experience. By integrating Alchemer across teams, NCB has elevated customer interactions, streamlined communication, and accelerated

E-Guides

Customer Feedback is Everywhere

Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.

E-Guides

Customer Feedback in the Digital Era

Organizations need to adopt new customer communication methods, such as in-app and web-based feedback collection, to stay aligned with evolving customer interaction patterns.

E-Guides

The quick guide to transforming your CX strategy with open text analysis

In this guide, we’ll give you the information and insights necessary to evolve beyond standard NPS surveys and embrace AI-powered analytics. As a market researcher, gathering accurate, high-quality data is

E-Guides

Transform Your Business with Alchemer

Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and puts it into the hands of people who take action.

Checklist

Checklist for Mastering Customer Centricity in Financial Services

In today’s fast-paced financial services landscape, customers aren’t just hoping for personalized, seamless experiences—they’re demanding them. This checklist empowers financial institutions and similar businesses to excel in customer centricity by

Webinars

The Alchemer Approach to Customer-Centricity

Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you truly put the customer at the heart of every business decision? Alchemer thought leaders PR

E-Guides

Becoming Customer-Centric

Becoming a customer-centric organization is the goal of more organizations today than at any time in history.

Resource Library

Just some of our customers who are transforming their businesses with Alchemer