Technically Speaking, What is Alchemer?
Alchemer is a cloud-based integrated feedback platform that combines the best of survey software technology with an extensible architecture and low-code design that make it fast and easy for business users to integrate with other systems to put feedback at the core of everything they do.
What does that mean?
Cloud-based means that our solution is completely based in the Amazon Web Services (AWS) cloud, so Alchemer is always on, anywhere in the world. We use three data centers – Germany, the USA, and Canada to power our systems and store data. All three data centers are GDPR compliant and accessible to clients through our Data Processing Addendum.
An integrated feedback platform is a solution that collects, integrates, and consolidates feedback from multiple sources and then disseminates it throughout the organization in ways that allow the right people act on it.
Survey software technology is the system that allows customers to create, distribute, and report on surveys and polls. Alchemer uses an online survey software technology.
An extensible architecture is a light software framework which allows for changes because not everything can be designed in advance.
Low-code design provides the platform for business users to create workflows and processes that solve the business problems they face, without requiring IT development resources.
Alchemer is an enterprise-grade survey software platform at its core. It is available in three levels of capabilities – Collaborator, Professional, and Full Access. These products only vary in the capabilities available, such as more complex reporting, different question types, and higher levels of integrations.
All three products are available as SaaS solutions that leverage the AWS (Amazon Web Services) cloud. This provides the highest levels of availability worldwide and the ability for Alchemer to quickly scale capacity to meet demand.
Being a web-based SaaS solution, mobile access and reporting is standard.
Products are licensed on an annual or monthly basis. Enterprise solutions are tailored to meet each customer’s individual needs.
In addition to Collaborator, Professional, and Full Access product levels, customers can add integrations and webhooks to connect with thousands of other solutions. The low-code and open architecture design mean that business users can do much of this work themselves or hire our Professional Services team to create tailored solutions. We also offer Single Sign On, Website Intercepts, Panel Services, and SMS Distribution products.