Secure Survey Tools for Healthcare Providers

With Alchemer medical survey software, better feedback drives better outcomes
– for patients, employees, and stakeholders alike.

Deliver quality care at lower costs by turning feedback into value at each point in the continuum of care.

Happy patients. Engaged employees. Quality care. HIPAA Compliance. From improving service delivery to honing operational processes, Alchemer arms you with the data to build a value-driven, aligned, and profitable organization. Plus, we make it easy for you to keep everything HIPAA compliant.

With Alchemer, you can collect feedback at every touchpoint across the care continuum. Measure patient satisfaction, benchmark services, and providers, and keep your finger on the pulse of employee engagement. You can even measure audience attitudes and interactions with your brand.

Data is only as good as the change it inspires. That’s why we’ve built our customizable workflows, robust reporting, and deep integrations to feed the systems that already drive your business. You’ll put insights in front of the right people at the right time to act fast on real-time information. Alchemer keeps your sensitive patient data safe too. Quickly build HIPAA-compliant surveys and rest assured that our industry-leading security and privacy measures protect the data you collect.

With Alchemer, you can use feedback to increase service quality, patient experience, and employee engagement – all while keeping an eye on the bottom line.

To learn more about Healthcare Solutions submit a form or call 1-800-609-6480.

Custom Tailor Your Healthcare Survey Solution

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A Holistic Approach to Healthcare

From patient satisfaction to employee experience to brand and market intelligence, Alchemer includes everything you need to turn feedback into actionable insights across your organization. Here’s what we provide healthcare professionals:

Holistic Data Collection

  • Collect the right healthcare survey data at the right time by asking the right questions with over 40 question types from which to choose.

Brand Design

  • Customize surveys, reports, and the in-app experience to match your brand guidelines, including colors, fonts, and logos.

Data Security

  • Ensure all patient, employee, and brand survey data is always protected with our extensive security measures and privacy protocols.

Ready-to-Use Templates

  • Get started quickly with preloaded, customizable survey and InsightCanvas templates, built specifically for healthcare organizations like yours.

* Neither Alchemer, nor the Alchemer platform are HIPAA-compliant. However, the Alchemer platform is designed to allow customers to create HIPAA-compliant surveys.

Patient Experience Surveys

  • Pre-visit
  • Check-In
  • Receiving Care
  • Billing
  • Care Follow up
  • Between Visits

Engage with patients through their journey to understand their perspectives, needs, and expectations

  • Collect critical patient feedback data that can inform improvements in appointment scheduling, patient check-in, and other processes
  • Analyze patient rating scores for doctors, nurses, or other providers on anything from timeliness to bedside manner.
  • Gather and aggregate patient experience data and filter results by individual patients or patient population segments to identify patterns.
  • Build HIPAA-compliant surveys that you can integrate into the systems you already use.

Employee Experience Surveys

  • Recruiting/ Acquistion/Selection
  • Onboarding/ New Hire/Training
  • Ongoing Learning & Development
  • Culture & Inclusion
  • Retention

Attract and retain top talent by measuring employee satisfaction and enhancing every stage of the employee lifecycle

  • Gain actionable insights about what makes employees happy, motivated, and fulfilled in order to craft an alluring and mutually beneficial workforce culture.
  • Increase employee surveys and gather decision-making data in times of change to ensure a consistently excellent employee experience.
  • Distribute pulse retention rates by using data insights to align the experience with their expectations.

Brand Experience Surveys

  • Awareness
  • Intent
  • Consideration
  • Purchase
  • Advocacy
  • Retention

Effectively communicate your value proposition and become the provider of choice in your market by collecting actionable market, industry, and brand data.

  • Understand how consumers experience your brand, and develop an aligned marketing strategy from the data analysis.
  • Build the personality and brand of your company or practice, and establish a loyal community.
  • Evaluate the brand ahead of industry trends so you can proactively pivot brand messaging and remain relevant to your consumers.
  • Mckesson
  • Baxter measures their healthcare experience

Lead in the new era of data-driven healthcare.

With the Alchemer Healthcare Experience Solution, smarter business decisions are finally possible.