Robust GDPR Compliant Survey Platform

While Alchemer provides an incredibly easy-to-use platform allowing users to collect all types of data from all types of sources, we also provide a powerful set of controls and tools to ensure your data is protected. We work with some of the world’s top brands across all industries, and we deploy industry-leading controls so your data is protected.

We fully understand that together, we all bear responsibility for the data our customers share with us, so we don’t stop at just meeting the minimums that legislation demands. As a global provider of surveys and software, doing the right thing with data security and privacy is our bedrock.

Completely GDPR Compliant

Alchemer has taken GDPR compliance as the benchmark for protecting all of our customers’ and respondents’ privacy, regardless of where they are.

We provide a GDPR Command Center with educational materials that are constantly updated, as new information, practices, and requirements become public. [DR1] All our customers have 24/7/365 access to a standard Data Processing Addendum (DPA). The DPA is a contractual agreement between our customers and Alchemer to ensure we handle and process data as directed by our customers at all times. In addition, all of our employees receive GDPR training led by our own GDPR-certified Privacy Foundations and Practitioner.

Alchemer has a GDPR-compliant data center in Germany to ensure customers who use our European-based data center will not have their respondent data transferred to the U.S. without their approval.

Thanks to our advanced privacy notice and opt-in consent process, Alchemer customers can use our platform to help them comply with GDPR requirements. Account administrators can easily include necessary consents within their surveys. In the event a customer of Alchemer needs to retrieve the respondents’ consent, this is easily done via the platform through the account administrator. 

We make it easy for an organization to deploy data privacy disclosures and opt-in statements across their surveys throughout their organization. We also enable customers to configure a data retention policy, easily, and we will automatically purge their data based on the retention rules the customer defines.

Secure Application and Data Architecture

Through Amazon Web Services (AWS), we have a fault-tolerant, highly available, and scalable infrastructure. We employ web application firewalls and load balancers to protect against intrusion and surges in traffic volume. We are committed to providing a 99.9% uptime for survey takers and application users.

We utilize a Virtual Private Cloud (VPC) and also create separate network segments using AWS Security Groups, which are the equivalent of firewall rules. There are separate security groups for the different tiers of the application which restrict access on a need-to-have, least-privilege basis.

In addition, Alchemer leverages global infrastructure from AWS to better serve our customers. As a Alchemer customer, you choose where your data resides, and your data remains in that data center, unless you export it or request a move from our Customer Support Team.

Focused on Data Security

Alchemer has earned ISO 27001 certification from NSF International, demonstrating our commitment to protecting our customers’ data. In 2019, we also performed a SOC2 Type I audit with the purpose of building a mature, continuous monitoring program. We completed a SOC2 Type 2 examination in December of 2021, which demonstrates compliance with the leading industry standards for managing enterprise data. Alchemer employs a team of full-time, dedicated cybersecurity professionals who specialize in building, implementing, and maintaining robust cybersecurity frameworks. 

The company also works with an external third party to perform annual penetration tests (pen tests) on our application and network. In addition, regularly test and scan the application and network to look for vulnerabilities.

Our mature Vulnerability Management program includes scanning tools, real-time alerting, and regular Vulnerability Management team meetings, which feeds into our Enterprise Risk Management Program.

Alchemer is proud we do not just comply with standards and certifications; we see those standards as the foundation upon which we build our information security practice. So you know your data is safe.

Infrastructure Architecture and Controls

  • Infrastructure Architecture and Controls

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    • Built on AWS, following best-practices architecture
    • Redundant server infrastructure spanning multiple availability zones
    • Automated infrastructure scaling
    • Federated multi-tenant databases
    • Anti-virus and malware detection
    • Web filtering
    • Web Application Firewalls (WAF)
    • Stateful packet inspection via firewalls
    • Dedicated encrypted database instances
    • Full disk encryption on all office information systems
    • Databases and backups are encrypted with AES-256
    • Databases backups are performed every hour and are retained for 90 days
    • Quarterly mock recovery tests to ensure backup integrity
    • Network Segmentation with DMZs, VPCs, IPSec Tunnels
    • All privileged user accounts require multi-factor authentication (MFA)
    • Secure data deletion process
    • Centralized logging
    • Centralized monitoring
    • Centralized configuration management
    • 24×7 monitoring and support to respond to incidents
    • Production servers are frequently patched to ensure their security is always up to date
    • All application traffic encrypted with SSL (TLS 1.2)
    • Password complexity and re-use rules enforced across all tiers
    • Passwords changed at least every 90 days
    • Office physical security controls (badges, cameras, alarm)
  • Application-Level Security Features and Controls

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    • Team-based and Role-based permissions to manage access within Alchemer
    • Single Sign-On (SSO) using SAML 2.0
    • Ability to enforce Multifactor Authentication (MFA) with TOTP or SMS
    • Customizable survey restrictions in multi-user accounts
    • Row level data encryption features
    • Data Retention Policy (DRP) features
    • User access logs to record all logins to your Alchemer account
    • API access permission controls
    • Account password restrictions
    • Create a Privacy / Data Use Policy for your Surveys
    • Create an Anonymous Survey
    • Control Alchemer Support’s access to your account
    • Permanently delete data
  • Standard Operating Procedures

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    • Annual Risk Assessment
    • Annual Business Continuity / Disaster Recovery exercises
    • Ongoing application vulnerability scans via WhiteHat and BURP Suite
    • Ongoing infrastructure vulnerability scans via Tenable
    • Working with 3rd party security analysts / testers
    • Weekly incident review meeting
      Security and risk assessments integrated into SDLC
    • Separation of duties / responsibilities
    • Incident response team and process
    • Principle of Least Privileged Access practices
    • Documented change review process and approval for all production changes
    • Documented escalation and incident handling processes
    • Version control
    • Restricted, automated software release processes
    • 24×7 abuse report process
    • Company-wide mandatory security training program
    • Background checks for all employees
    • HR policies in place around acceptable use, NDA, and customer account access
    • No third-party contractor access to production data or infrastructure
    • Inventory management process for all technology assets

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