Resource Library

Webinar announcement titled 5 Market Research Trends to Watch in 2025, featuring Leslie Rich, Research Solutions Expert, and DJ Francis, Alchemer Growth Marketing Manager. Headshots of both are displayed
Join Leslie Rich, PhD, to discuss trends like the shrinking shelf life of research, how AI is changing the profession, how text analysis can help generate insights faster than ever,
Webinar announcement titled A History of Survey Disasters, featuring Katie Arnesen, Alchemer Strategic Customer Success Account Manager, and Annie Clymer, Alchemer Cross Product Technical Support Specialist. Headshots of both are displayed
There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future. Alchemer thought
Webinar announcement titled How Publishers Clearing House Uses Feedback to Deepen Customer Relationships, featuring Chris Mitchell, PCH VP of Surveys, and Leslie Rich, Alchemer Research Solutions Expert. Alchemer and PCH logos are displayed.
Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How did this happen?
Webinar announcement titled An Introduction to Text Analysis with Alchemer Pulse featuring two speakers. One person is in a casual sweater and glasses, smiling, while the other is wearing a light jacket. Text includes names and titles of the speakers: Ryan Tamminga, Alchemer SVP of Product and Services, and Jasper Lipton, Alchemer Senior Product Marketing Manager
We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback into signals you can act on. Here’s the problem we’re solving: Open text feedback is
Webinar announcement titled Rethink Your Feedback Strategy with Text Analysis, featuring Jasper Lipton, Alchemer Senior Product Marketing Manager, and Jeannie Zaemes, Alchemer Senior Director of Growth Marketing. Headshots of both are displayed
Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. AI-powered text
Webinar announcement titled Overcome 6 Key CX Challenges in 2025, featuring Christie Carlson, Director of Sales and Customer Success, and Ashley Cayla, Director of Strategic Customer Success. Headshots of both are displayed
CX and feedback professionals face a mountain of challenges coming into the new year. We tackle 6 key CX challenges, giving tips and tricks to succeed where others will fail.
A video player screenshot shows a presentation titled Improve Brand Reputation by Closing the Feedback Loop in Mobile by Alchemer and AppFollow. Photos of Robi Ganguly and Jonny Davies are included.
Host PR Manager welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder and GM, Robi Ganguly, for a discussion about how mobile app reputation plays into your
A webinar slide titled How CX is Leveraging AI for Customer Benefit by Brandi Vandegriff and Ryan Tamminga from Alchemer. The slide includes their photos and features an orange design representing the Alchemer Rune logo.
AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time? Host PR Manager joins our
A webinar slide titled 3 Ways to Make Market Research More Agile and Bring More Immediate Value to the Business by Ryan Tamminga and Jeannie Zaemes from Alchemer. The slide includes their photos and features an orange design element representing the Alchemer Rune logo.
Join host PR Manager, Senior Director of Growth Marketing at Alchemer, when she welcomes Ryan Tamminga, SVP of Product and Services at Alchemer, to discuss ways in which market researchers
A video call interface with four participants visible in separate grid sections. The top left window shows a man with a blurred background, the top right a woman with a plant behind her, the bottom left a woman with glasses, and the bottom right a man in plaid.
Learn how international cybersecurity company Malwarebytes selected a CX platform and delivered the ROI they needed in this short webinar. Malwarebytes needed an enterprise feedback platform that was fast, flexible,
A video thumbnail with Images of Kira Pachan - senior customer success manager for strategic accounts and Jeannie Zaemes - Alchemer Director of Growth Marketing. The Alchemer logo is in the upper left hand logo and the Alchemer Rune logo is in the lower left corner with a gold splash going through the center.
Need to acquire new app downloads? Or do you need those app customers to use the app more? This short webinar shares tips for acquiring, engaging, and retaining mobile app
A video thumbnail showing three people gathered around a table in a modern office. The title reads, Panels 201: Respondents, Roles, and Costs. On the right, there are photos and names of three speakers.
Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. Join Alchemer panels experts Wendy Wyss and Bret Kershner to learn everything
A video player screen displaying a presentation titled Customers are a Me Not a We. The slide shows various pairs of black shoes and one pair of red sneakers. There are headshots and titles of two presenters on the right side.
Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you truly put the customer at the heart of every business decision? Alchemer thought leaders PR
Panels are a group of select audience members who take your survey. But how do you order a panel? And what kind of data will a panel return? Alchemer's Wendy
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you collect NPS feedback: What to do with it, how to route it to teams who
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Training Specialist Mike Cronley walks through several common pitfalls when it comes to structuring an NPS survey, then shows how to solve for these same challenges. Learn how to structure

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