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A diverse group of professionals engaged in a discussion around a table. A man in a gray suit and a woman in a beige blazer are smiling and examining documents together. The setting is a modern office with natural lighting.
Becoming a customer-centric organization is the goal of more organizations today than at any time in history.
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People are increasingly frustrated with companies, and the people on the front lines bear the brunt of this dissatisfaction. Making this problem more difficult to comprehend is how many companies

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