Alchemer Resource Library

Case Studies

Vibe Insights Lab Case Study

When Bonnie Chiurazzi, a seasoned market research and consumer insights professional, was laid off from her previous role, she stood at a career crossroads. With more than 16 years of

Checklist

The Public Sector Playbook to Collecting Better Feedback and Improving Citizen Experience

Public expectations are constantly evolving, and citizens are more tuned into what their state and local governments are doing than ever. Citizens now expect the same seamless experiences from government

Case Studies

How Scholar Fund makes college and career readiness more accessible with Alchemer

Scholar Fund partnered with Alchemer to amplify student voices and build scalable support systems for college and career readiness. By saving days of data cleaning, supporting multiple languages in a

Case Studies

How c2c Railway improved its mobile app experience with Alchemer Digital

c2c Railway was on the wrong track when it came to understanding its customers’ digital journeys, ticket sales told part of the story, but fragmented feedback and low app store

Case Studies

The secret to a leading telecom company’s digital transformation

This leading organization puts customers at the center of everything they do, making customer-centricity the foundation of every decision. By partnering with Alchemer, the product team successfully launched a new

Case Studies

How Ryder uses Alchemer to deliver ROI through customer and employee feedback

As Ryder’s Senior Director of Customer Insights, John Trenholm is responsible for delivering measurable value to the organization, working directly with senior leadership. This leadership support comes with expectations for

Case Studies

Inside Flashscore’s game-changing customer research

Alchemer helped Flashscore break through long-held assumptions and see their users in a whole new light. What started as one ambitious survey sparked a company-wide transformation—reshaping strategy, fueling millions in

Case Studies

Scaling support without losing sight of customers: How real-time feedback gave an eyewear brand a sharper view of customer needs

This fast-growing online eyewear retailer was built on personalized style and customer-first service. As orders and inquiries multiplied, they wanted to be sure customers were satisfied after contacting customer support.

Case Studies

How Grocery Outlet turned feedback into app store success 

By embedding Alchemer’s in-app surveys to capture real-time customer sentiment, Grocery Outlet dramatically improved its mobile app ratings from 1.6 to 4.8 stars—transforming negative feedback into actionable insights and fueling

Case Studies

How a credit union drives member engagement with Alchemer

Discover how a credit union turned insights into action, growing digital banking users by 20% and cutting call center calls by 10% with Alchemer.

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The Hospitality Industry’s Blueprint to Leveling Up Guest Experience

In the hospitality industry, success hinges on the actual experience your guests have through every brand interaction—not just the amenities you offer or the prices you charge. While prices can

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The Retail Industry’s Blueprint to Leveling Up CX

In today’s highly digital retail world, standing out isn’t just about what you sell or how much you charge. It’s about the experience you deliver. Products can be replicated, and

Case Studies

Turning employee feedback into strategy

Paychex needed a scalable, efficient system to evaluate training success and employee satisfaction and a way to present the data to senior management. By switching from traditional methods to Alchemer’s

Case Studies

Scaling TechSoup’s nonprofit outreach

TechSoup relies on Alchemer to distribute eligibility surveys to one million nonprofit organizations across the U.S. and internationally.

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The Tech Company’s Blueprint to Leveling-Up Customer Experience

In a world where every tech company promises to be innovative, your competitive edge isn't hiding in your code—it's embedded in your customer experience. While features can be replicated and

Case Studies

How NCB Jamaica turns customer feedback into innovation

National Commercial Bank Jamaica Limited (NCB) is redefining customer engagement by revolutionizing its mobile banking experience. By integrating Alchemer across teams, NCB has elevated customer interactions, streamlined communication, and accelerated

Case Studies

How Washburn & McGoldrick revolutionized feedback analysis with Alchemer Pulse

Facing challenges in analyzing open-text alumni survey feedback, Washburn & McGoldrick adopted Alchemer Pulse. This transformed their feedback process, reducing data analysis time by more than 50% and providing deeper,

Case Studies

How Alchemer supports Publishers Clearing House’s digital evolution

Alchemer helps PCH collect and connect their data, enabling PCH to develop a robust system for managing zero and first-party data while maintaining user trust through transparency and meaningful value

Case Studies

How Alchemer helped Vital Research revolutionize data collection in Minnesota’s assisted living facilities

Vital Research leveraged Alchemer's flexible survey platform and automation capabilities to transform and scale their data collection efforts for Minnesota's statewide Assisted Living Report Card giving residents and their families

Checklist

Checklist for Mastering Customer Centricity in Financial Services

In today’s fast-paced financial services landscape, customers aren’t just hoping for personalized, seamless experiences—they’re demanding them. This checklist empowers financial institutions and similar businesses to excel in customer centricity by

White Paper

The Future of CX in Financial Services

Discover how to leverage AI and digital transformation to drive personalized, seamless customer experiences in financial services.

Resource Library

Just some of our customers who are transforming their businesses with Alchemer