To our valued customers,
The coronavirus pandemic is affecting every organization and making all of us rethink how we work and live. Alchemer is responding by increasing the engagement with our customers and employees. As of Monday (3/16/2020), all Alchemer employees are working from home. We took this action driven by our responsibility to our company and to our community.
We are fortunate that, as a software company, this change is fairly straightforward and won’t impact our ability to support you. We will continue to provide the same great service to our customers. Our Support Heroes and Account Managers are here for you and you can reach them through the normal channels. Our information security team remains highly focused on safeguarding your information. Our technology team will provide the same, reliable application software.
We have recently released our new Learning Management System (LMS) that is available to all customers within the Alchemer application. Customers can now find answers, take courses, and take achievement tests through self-learning. This was planned for the first quarter, but we are fortunate that it comes at a time when customers are asking for more virtual support.
I believe that the next couple months will be challenging. Businesses will struggle and communities will struggle. For Alchemer, we will take the necessary steps to care for our customers and support our employees. I am sure that we all feel this way. Like all of us, I personally toggle between fear and optimism but I am confident that we will feel much better by the summer. Our grandparents and great-grandparents made amazing sacrifices in the 1930s and 1940s, which helped make the world what it is today. This is our time to lead, work hard, and help others to keep us strong.
Thank you all for your business and please look out for each other.
David T. Roberts