Holiday Support Tips

Survey Tips
November 16, 2021

By Ras King, Support Hero at Alchemer

This holiday season, the support team here at Alchemer decided to get together and put a bag of goodies together for you, our awesome customers. It’s our way of saying thank you for your loyal support throughout the year! We have compiled a list of the top 5 tips for maximizing our application’s unique features and avoiding unnecessary confusion and support time. Happy Holidays!

Discover Our Help Documents  

You might be surprised to learn how many help documents we have online for you if you start searching for any topic. We have hundreds of public-facing documents covering all aspects of our application. A simple search could lead you to an article where you will find just the clarity you need on any subject. You can either use our application’s search feature, by clicking ‘Help’ at the top of the application, or  Google our documents by searching for ‘Alchemer’ and your topic of inquiry. Keep your search simple, and you will be surprised how many documents we have posted for you. Happy hunting! 

Batch Your Email Campaigns 

While we encourage you to send your survey to as many contacts as necessary, we highly recommend separating large groups of contacts into different campaigns. This will help prevent delays and other unnecessary hiccups in the life of your survey campaign. Large lists of contacts, for instance, larger than 10k, may encounter loading and exporting issues which can be easily prevented with the use of several campaigns with smaller batches of contacts. To make this simple, you can easily copy the campaign from the share tab, then add another one of the smaller lists of contacts. 

Look into SMTP, DKIM, SPF 

Through many cases, we have found that SPF/DKIM problems are typically fixed by changes in our customer’s domain record, and other factors that we have no control over. We can only provide general suggestions to assist improper setups or records, other than what is listed on our public documentation. You can save time and get to a solution ASAP by working with your IT team more closely or looking over our setup instructions again.  

Play with Other Options in Reports 

While the Standard Report offers a number of style options for you to completely control the look and feel of the report, you may at times need more options to create the report of your dreams. This is why we added the Insert tool, available between any two elements in your Standard Report, to easily add new elements to the report. You can use this to add a Question, Text, Image, Summary Elements, and Tables. Additionally, we have included the following elements as options for your reports: Response Map, Device Chart, Response Counts, Response Timeline, Email Statistics, DIY Grid/Cards, Quotes, Email Invite/Contact Fields, and Crosstab.  

Know the Difference between Preview and Test Mode 

While we encourage the use of all of our test mode features, we believe it is important to note certain key factors and limitations while doing so. Firstly, when in preview mode, please note the adjustable settings at the top of the page, especially the ‘Ignore Page Logic’ and ‘Fire Actions’ buttons. Please do not ignore these settings, as they will need to be adjusted appropriately in order to accurately preview your survey’s functionality. On a related note, you will always want to test your logic setups thoroughly before launching your survey to ensure satisfactory design and function.   

While the test function in email campaigns works well to test your email’s design, there may be some small differences in the look of the actual email. Always run a final test of your email campaign by adding yourself or team members as contacts and firing the campaign before sending it to your intended audience.  

We hope these tips help you get the most out of your Alchemer solution, and we are here to help you along the way! You can submit a support request by email any time of day or night. And for those with premium support, you can reach us by phone Monday to Friday from 6 AM to 6 PM Mountain Time (or 6 AM to 6 PM for .eu accounts). Learn more about our support offerings here.   

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