Because Alchemer powers so many Customer Experience (CX) programs, our Success Department spends a lot of time speaking with CX leaders. We hear about their Voice of the Customer (VoC) programs and work with them to ensure they can collect and then act and analyze the feedback data coming into their systems.
It is imperative to our business that we improve our customer’s business.
In the course of this business, we hear some amazing stories. We learn about what works and what does not work. We are able to peek, just a little, behind the curtain to see how these organizations create the change they want to see.
Bringing CX to You
We want to bring these stories to you, so you can use them to create positive change for your businesses too. A lot of the lessons we hear are applicable to many types of businesses. We are all learning, responding to trends, keeping up with technology, and trying our best to put the customer at the center of all of our businesses.
At Alchemer, we have been using webinars and blog posts to bring these CX success stories to you. Check out our webinar page to watch on-demand.
Now, we want to make it even easier. Check out our CX Success Tips — short videos featuring the best ideas in CX. We feature a variety of Alchemer thought leaders, like Ryan Tamminga, Alchemer SVP of Product and Services, and many more.
It’s like watching a webinar in under ten minutes.
Contact Marketing@Alchemer.com if you are a customer who would like to be featured in future CX Success Tips videos.