- Customer Experience, Voice of the Customer
What’s missing in your digital VoC program?
Customer experience (CX) has never been more central to a business’s success. As digital channels...
- Customer Experience, Customer Feedback, Voice of the Customer
Leveraging Voice of Customer Data: Turning Objections into Sales Opportunities
Imagine you’re delivering a crucial sales presentation. Suddenly, your potential client raises an objection. Instead...
- Voice of the Customer
What is the Voice of the Customer and why is VoC so important?
As the way organizations do business continues to evolve, one thing will always remain critically...
- Customer Feedback, Customer Story, Customer-Centricity, Integrated Feedback, Voice of the Customer
A Feedback Platform for Every Department in the Enterprise
Malwarebytes update: International cybersecurity firm fully switches from SurveyMonkey In early 2022, Malwarebytes had started...
- Customer Feedback, Customer-Centricity, Employee-Centricity, Voice of the Customer
The Top Four Reasons Why Customer Experiences are Suffering
According to the Salesforce State of Marketing report, 33% of customers will walk away from...
- Customer Story, Customer-Centricity, Voice of the Customer
Forrester Praises Amdocs’ VoC Program as Designed To Strengthen Client Relationships
Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, spoke to Forrester VP...