- Customer Feedback
Top 5 Benefits of a Voice of the Customer Program
In today’s highly competitive landscape, more companies are turning to customer experience (CX) to distinguish...
- Customer Feedback
Finding the Customer Insight In Your Feedback Surveys
As a digital marketer, you are probably looking for ways to improve your ad copy...
- Customer Feedback, Survey Tips
How to Use Customer Satisfaction Surveys the Right Way
Customer satisfaction surveys are the best way for businesses large and small to find out...
- Brand Experience, Customer Feedback
5 Ways to Convert Customers to Brand Evangelists
Customers buy things. Brand evangelists preach the things that they have bought. Brand evangelists are highly...
- Customer Feedback, Survey Tips
Using Qualitative Data to Capture Voice of the Customer
Quantitative research is a critical component of any product management team. It can drive growth,...
- Customer Feedback
How to Collect Customer Feedback – Instantly
In business, your customers matter. The people who use your services and rely on your...
- Customer Feedback
Customers Want to Give You Their Data – If You Do This
If you change your relationship status on Facebook from single to married, expect the ads...
- Customer Feedback, Market Research
Using Customer Feedback as a Source of Marketing Research Intelligence
Marketing research helps businesses and organizations make critical decisions. However, it would be a mistake...
- Customer Feedback, Survey Tips
Increase Your Customer Satisfaction Survey Response Rate
You know that customer satisfaction is important. Maybe, you’ve been surveying your customers for a...
- Customer Feedback
Guide to Voice Of The Customer (VoC)
“Voice of the Customer” (VoC) seems to be one of those terms that vendors and...
- Customer Feedback, Survey Tips
CSAT, NPS, SUS: Find the Right Customer Satisfaction Metric
Would you like to find a way to more than double your customer lifetime value?...
- Customer Feedback, Survey Tips
Boost Business by Converting Feedback Into Positive Reviews
Online reviews drive those who are searching for your product or service right to your...