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Category: Customer Feedback

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Blog
  • Customer Feedback, Features, Survey Tips

Discovering How to Use Contact Lists – An Answer to One of Your NPS Questions

We read each NPS comment. Today’s issue: “One area where currently I think Alchemer could...
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Blog
  • Customer Feedback, Features

Time Does Not Wait and Neither Should Data

As stakeholders ramp up their data collection, it’s important to put that information to work...
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Blog
  • Customer Feedback, Newsletter

Our Secret Life with Pets

In August, we asked our readers about their current pets, pets they would love to...
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Blog
  • Customer Feedback, Market Research

Getting to Know You

In August we ran a survey of our customer base to get to know who...
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Blog
  • Customer Feedback, Customer-Centricity, Webinars

What to Expect in Customer Experience

Watching how customer experience has changed and evolved over the past year led us to...
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Blog
  • Company News, Customer Feedback

As a Finalist at the Customer Centricity Awards, Alchemer Shares CX Trends

Early in October of 2020, the inaugural North American Customer Centricity Awards recognized those organizations...

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Blog
  • Brand Experience, Customer Feedback, Customer-Centricity

How Alchemer Customer Support Brings Customer Centricity to Life

From the team that first activated Net Promoter Scores or NPS® The team conceived and created...

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Blog
  • Customer Feedback, Integrated Feedback

Closing the Customer Feedback Loop Done Right

A Guest Blog by Ashley Halsey Many companies ask for customers’ feedback, and they’ll spend...

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Blog
  • Customer Feedback, Integrated Feedback

Putting Feedback Into Action

When you look at the customer-service revolution, putting the changes into perspective lets you see...

A person’s hand interacts with a virtual interface displaying six award badges from G2, labeled High Performer, Most Implementable, Fastest Implementation, and Leader for Enterprise and Small Business, all for Fall 2019.
Blog
  • Company News, Customer Feedback

Business Users Love Alchemer

G2.com is a valuable resource for businesses looking to invest in enterprise solutions. It provides...

Two people sit at a wooden table outdoors, working. One uses a laptop, the other holds a smartphone with a glass of iced coffee nearby. A tablet and more drinks are also on the table.
Blog
  • Customer Feedback, Survey Tips

Providing Excellent Customer Service with Surveys

Excellent Customer Service Has Become Imperative to Business Success As technology has evolved over the...

Blog
  • Customer Feedback, Survey Tips

8 Customer Experience Survey Best Practices to Keep in Mind

Customer Experience Surveys Are Critical to Business Success In previous articles, we’ve covered why customer...

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