- Customer Feedback
2018 Customer Experience Predictions
With the new year ahead, there is no better time than now to start discussing...
- Customer Feedback, Survey Tips
Think of Your Clients as People — Not Numbers
I first heard of this great ideology at a conference a few years back. We...
- Customer Feedback
Cultivating a Customer-First Culture
The following post is part of a series that will help inform readers about the...
- Brand Experience, Customer Feedback, Uncategorized
Exploring Data-Driven Customer Science in The Context of Great Customer Experience
The following post is part of a series that will help inform readers about the...
- Customer Feedback, Product Feedback, Survey Tips
What’s The Secret to NPS Success? Time.
The following post is part of a series that will help inform readers of the...
- Customer Feedback, Survey Tips
The Higher the NPS, The Larger The Market Share
The following post is part of a series that will help inform readers of the...
- Customer Feedback, Survey Tips
Using Net Promoter Scores (NPS) to boost customer satisfaction and loyalty
The following post is part of a series that will help inform readers of the...
- Brand Experience, Customer Feedback, Product Feedback
Supporting a Complete Product Lifecycle: Cradle-to-Grave
The cradle-to-grave analysis is typically applied to adhere to sustainability or environmentally sound supply chains...
- Customer Feedback
Ensuring Customer Satisfaction Through Non-Siloed Data (Case Study)
Panopto uses survey data to ensure customer happiness and retention. Panopto’s mission is to help...
- Customer Feedback
VOC: The Good, Bad, and Ugly Feedback – How and Why to Capture It All!
The information age leaves us drowning in new insights, perspectives, and ideas each and everyday....
- Customer Feedback
Top 5 Benefits of a Voice of the Customer Program
In today’s highly competitive landscape, more companies are turning to customer experience (CX) to distinguish...
- Customer Feedback
Finding the Customer Insight In Your Feedback Surveys
As a digital marketer, you are probably looking for ways to improve your ad copy...
- Customer Feedback, Survey Tips
How to Use Customer Satisfaction Surveys the Right Way
Customer satisfaction surveys are the best way for businesses large and small to find out...
- Brand Experience, Customer Feedback
5 Ways to Convert Customers to Brand Evangelists
Customers buy things. Brand evangelists preach the things that they have bought. Brand evangelists are highly...
- Customer Feedback, Survey Tips
Using Qualitative Data to Capture Voice of the Customer
Quantitative research is a critical component of any product management team. It can drive growth,...
- Customer Feedback
How to Collect Customer Feedback – Instantly
In business, your customers matter. The people who use your services and rely on your...
- Customer Feedback
Customers Want to Give You Their Data – If You Do This
If you change your relationship status on Facebook from single to married, expect the ads...
- Customer Feedback, Market Research
Using Customer Feedback as a Source of Marketing Research Intelligence
Marketing research helps businesses and organizations make critical decisions. However, it would be a mistake...
- Customer Feedback, Survey Tips
Increase Your Customer Satisfaction Survey Response Rate
You know that customer satisfaction is important. Maybe, you’ve been surveying your customers for a...
- Customer Feedback
Guide to Voice Of The Customer (VoC)
“Voice of the Customer” (VoC) seems to be one of those terms that vendors and...