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Hospitality

Transform Feedback into Exceptional Experiences

Staffing shortages and high guest expectations make providing best-in-class service challenging. Alchemer gives you the feedback tools to improve operations, engage employees, and deliver standout experiences.

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A smiling hotel staff member hands a key to a guest, showcasing exceptional hospitality customer experience. Both wear white shirts. The background features a grid pattern and a black Alchemer logo in the bottom right corner.

Turn guest feedback into business impact

Launch surveys in hours, not weeks

Launch surveys in hours, not weeks

Get started quickly and easily—without painful implementation

Reach your guests wherever they are

Reach your guests wherever they are

Connect with email and SMS, plus QR codes, in-app, web, and more

Create personalized experiences for your guests and staff

Create personalized experiences for your guests and staff

Personalize your feedback efforts to truly engage guests

Uncover insights and take the right action

Uncover insights and take the right action

Identify trends and discover what matters most to your guests
Just a few hospitality and travel brands that use Alchemer to turn feedback into business impact
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Marriott logo in tan
Wynn Resorts logo in tan
Blue Diamond Resorts logo in tan
U.S. Travel Association logo in tan
MGM Resorts Internation logo in tan

Solutions for hospitality teams

Customer Feedback

Create standout hospitality & travel experiences

With Alchemer, gather data from every guest interaction, resulting in valuable insights that enhance service, personalize experiences, and drive lasting loyalty. From real-time feedback at check-in to in-person touchpoints plus post-visit surveys, Alchemer helps hospitality and travel businesses stay ahead of evolving guest expectations.

  • Learn from Every Guest Stay
    Collect feedback after every visit to understand guest satisfaction, identify service gaps, and continuously improve the guest experience.
  • Reduce Booking Abandonment
    Capture insights in real-time with targeted feedback mechanisms on your website and booking platform to address friction points and boost conversions.
  • Personalization at Every Touchpoint
    Leverage guest data to deliver tailored recommendations, special offers, and seamless experiences—whether in-room, online, or at every stage of their journey.
A man with an orange backpack walks on a modern pedestrian bridge, pulling a black rolling suitcase and talking on the phone, embodying the hospitality customer experience in a bright and spacious setting.

Staff Experience

Understand, support, and retain staff

Alchemer streamlines feedback collection and enhances communication across the entire employee lifecycle. From automated onboarding surveys to regular check-ins, Alchemer helps you build stronger, more engaged teams that deliver exceptional guest experiences.

  • Reach Employees Wherever They Work
    Connect with staff across departments, whether at the front desk, in housekeeping, or on the restaurant floor, through mobile devices, email, or workplace platforms like Slack and Teams.
  • Build an Engaged, Satisfied Workforce
    Gather real-time employee feedback to understand challenges, improve workplace conditions, and boost morale—reducing turnover and enhancing service quality.
  • Foster Accountability and Transparency
    Create open communication channels that encourage honest feedback, building a culture of trust and continuous improvement that strengthens your team and business.
Two people in white shirts are working at a desk with a laptop, notebook, and coffee cup—possibly discussing strategies for the hospitality industry. One writes in the notebook while the other gestures with a pen; only their arms and hands are visible.
86% of guests are willing to pay more
for an exceptional experience
We can help
collect
connect
clarity
integrations
FLEXIBLE SURVEY & RESEARCH TOOLS

Collect guest feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts. 

  • Get better data with 40+ question types
    Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
  • Personalize your surveys for any audience
    Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
  • Reach your guests wherever they are
    Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
Digital Experience Management 

Engage guests across every digital channel 

Effortlessly gather feedback on websites and apps, and give everyone the digital tools and experiences that make the most impact.

  • Modernize your services, and deliver the digital transformation your guests deserve
  • Improve web and app experience for all of your customers
  • Prioritize the digital improvements that will make the biggest difference
  • Grow your loyalty programs on mobile and retain existing loyalty members with targeted communications and offers
Alchemer Pulse

Turn noisy open text feedback into signals you can act on

Alchemer Pulse is purpose-built AI that gets you to the heart of what your guests really think and feel and transforms deep customer insight into business impact:

  • Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
  • Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Instantly break down customer journeys, identify trends, and show everyone where to act.
Integrations & Data Connectors

Seamlessly connect feedback to other business systems

With Alchemer, effortlessly connect feedback data to the platforms you already use, maximizing the impact of your guest experience initiatives.

  • Sync feedback across your Customer Relationship Management platforms, and communication tools, enabling bi-directional data flow with platforms like Salesforce, Slack, and Microsoft Dynamics.
  • Automatically trigger personalized surveys based on key events such as bookings, check-ins, or post-stay, ensuring timely and relevant guest feedback.
  • Leverage real-time insights to create tailored guest interactions that enhance satisfaction and drive loyalty.
FLEXIBLE SURVEY & RESEARCH TOOLS

Collect guest feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts. 

  • Get better data with 40+ question types
    Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
  • Personalize your surveys for any audience
    Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
  • Reach your guests wherever they are
    Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
DIGITAL EXPERIENCE MANAGEMENT

Engage guests across every digital channel 

Effortlessly gather feedback on websites and apps, and give everyone the digital tools and experiences that make the most impact.

  • Modernize your services, and deliver the digital transformation your guests deserve
  • Improve web and app experience for all of your customers
  • Prioritize the digital improvements that will make the biggest difference
  • Grow your loyalty programs on mobile and retain existing loyalty members with targeted communications and offers
Alchemer Pulse

Turn noisy open text feedback into signals you can act on

Alchemer Pulse is purpose-built AI that gets you to the heart of what your guests really think and feel and transforms deep customer insight into business impact:

  • Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
  • Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Instantly break down customer journeys, identify trends, and show everyone where to act.
Integrations and Data Connectors

Seamlessly connect feedback to other business systems

With Alchemer, effortlessly connect feedback data to the platforms you already use, maximizing the impact of your guest experience initiatives.

  • Sync feedback across your Customer Relationship Management platforms, and communication tools, enabling bi-directional data flow with platforms like Salesforce, Slack, and Microsoft Dynamics.
  • Automatically trigger personalized surveys based on key events such as bookings, check-ins, or post-stay, ensuring timely and relevant guest feedback.
  • Leverage real-time insights to create tailored guest interactions that enhance satisfaction and drive loyalty.

Hospitality Resources

Featured Content
E-guide

Customer Feedback Is Everywhere

The Ultimate Guide to Omnichannel Feedback Collection

Read the e-guide

Four people smiling around a table with laptops, symbolizing collaboration and hospitality customer experience with Alchemer.
A modern retail clothing store interior with mannequins displaying sporty outfits. The store features tall glass walls, illuminated displays, and neatly arranged clothing racks showcasing athletic wear in various styles and colors.
Blog

How to improve customer experience at scale

explore the unique feedback needs of multi-location businesses, the challenges they...

A collage featuring a person holding a smartphone on a fabric surface, and two people seated at a table with a laptop, documents, and a coffee cup, all enhancing retail customer experience. The background includes a dark grid pattern with an orange Alchemer Rune logo.
E-guide

Customer Feedback in
the Digital Era

Staying Customer-Obsessed after Digital Transformation...

Two hands interacting with a laptop, one pointing at the screen and the other near the keyboard, suggesting collaboration to enhance retail customer experience. A blurred indoor setting provides context.
Blog

What’s missing in your digital VoC program?

Customer experience (CX) has never been more central to a business’s succes...

Connect with customers and elevate food & beverage offerings
Click here

Security and Compliance

Relax knowing your security and compliance needs are covered

With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.

  • End-to-end data encryption
  • Data residency and isolation
  • Identity access and management
  • Distributed cloud architecture
  • Data retention
  • Proactive account protection
  • Proactive anti-phishing
  • HIPAA & FERPA compliant
Security Certificate Badges in Green and white including: GDPR Compliant, HIPAA Compliant, ISO 27001 Compliant, CCPA Compliant, AICPA SOC 2 Type 2, FERPA Compliant
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