Alchemer Recognized in First Gartner Critical Capabilities for Voice of the Customer

High Scores Received for Small and Midsize Business (SMB) Use Case

“Our SMB customers look to us to help them transform into customer-centric organizations, actively listening to the voices of their customers and employees and then taking immediate action,” said David Roberts, CEO of Alchemer. “There are more than 1,000 software providers in customer experience (CX). We are one of only 15 companies recognized in the Gartner Critical Capabilities for Voice of the Customer, which to us is validation that our vision for the SMB market aligns with our customers need for a scalable, flexible customer experience platform that ensures that their customers feel heard.”

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