Alchemer Digital

Feature List

In-app customer conversations
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  • Start a conversation in the Message Center based on a customer’s response to the Love Dialog or from a button in a Prompt 
  • Use an in-app icon to start a conversation in the Message Center 
  • Continue the conversation with customers in the Digital Dashboard using a built-in messaging interface, quick responses, and message tagging 
  • Assign messages to team members to ensure follow-up 
  • Create groups to proactively message customers with common interests 
In-app customer interactions
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  • Show a Love Dialog to gauge customer sentiment and determine follow-up actions 
  • Show a Rating Dialog to encourage customers to leave ratings and reviews in the App/Play Store 
  • Show a Prompt to engage a group of customers and enable buttons with relevant actions 
  • Show a Survey at optimal points in the app experience to collect feedback in the moment when to show interactions 
Experience customization 
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  • Fully customize the look and feel of interactions to match app and campaign branding 
  • Use images in Prompts to add logos or promotional images that increase engagement 
  • Add rich text elements and in-line links to Prompts and Surveys to clarify messaging and get customers the info they need 
  • Add translations for interactions to ensure they’re shown in the right language for the customer 
Reporting and analytics 
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  • Use Alchemer Love Percent and Fan Signals to identify customer sentiment toward your app and annotate historical data with events that impacted these metrics 
  • Track the number of ratings requests and interactions shown to customers 
  • Track App/Play Store ratings (including international), active users, and customer retention for the app 
  • Compare historical event occurrences to identify spikes in activity 
  • See reports on how customers responded to surveys and interacted with Prompts to measure engagement and sentiment 
  • Add tags to and review automatically-identified sentiment for open text Survey responses, Message Center interactions, and App/Play Store reviews in a single view 
  • Download survey data, app health, conversations, translations and app rollup data for further review 
  • Set up email alerts for App Store ratings that drop below a certain threshold 
Integrations 
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  • Set up email alerts when App/Play store ratings drop 
  • Notify customers of unread messages with push notifications and email 
  • Receive notifications of conversation activity in Slack 
  • Sync messages with help desks including: Zendesk, UserVoice, Salesforce 
  • Automatically collect Apptimize A/B experiment data to use in targeting and exports 
  • View session replays with Quantum Metric 
  • Build a custom webhook to use Fan Signals in other systems 
  • Analyze interaction and app data outside of the platform using the Alchemer Digital API 
Security and Access
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  • Give team members access to manage app-wide settings, create and launch interactions, or view metrics based on their roles and responsibilities 
  • Automatically encrypt user data shared with Alchemer 
  • Enable multi-user support with data that’s encrypted privately for each user on a device 
  • Use the Alchemer Digital API to resolve GDPR and CCPA data requests 
  • Support for SAML 2.0 single sign-on with AD FS, Azure, Okta, Auth0, OneLogin, and Ping Identity 
INTRODUCING
Alchemer Iris
Iris is the AI-native, human-first platform for customer feedback and intelligence that asks the next question, brings answers into focus, and turns signals into action.
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