Start a conversation in the Message Center based on a customer’s response to the Love Dialog or from a button in a Prompt
Use an in-app icon to start a conversation in the Message Center
Continue the conversation with customers in the Digital Dashboard using a built-in messaging interface, quick responses, and message tagging
Assign messages to team members to ensure follow-up
Create groups to proactively message customers with common interests
In-app customer interactions
Show a Love Dialog to gauge customer sentiment and determine follow-up actions
Show a Rating Dialog to encourage customers to leave ratings and reviews in the App/Play Store
Show a Prompt to engage a group of customers and enable buttons with relevant actions
Show a Survey at optimal points in the app experience to collect feedback in the moment when to show interactions
Experience customization
Fully customize the look and feel of interactions to match app and campaign branding
Use images in Prompts to add logos or promotional images that increase engagement
Add rich text elements and in-line links to Prompts and Surveys to clarify messaging and get customers the info they need
Add translations for interactions to ensure they’re shown in the right language for the customer
Reporting and analytics
Use Alchemer Love Percent and Fan Signals to identify customer sentiment toward your app and annotate historical data with events that impacted these metrics
Track the number of ratings requests and interactions shown to customers
Track App/Play Store ratings (including international), active users, and customer retention for the app
Compare historical event occurrences to identify spikes in activity
See reports on how customers responded to surveys and interacted with Prompts to measure engagement and sentiment
Add tags to and review automatically-identified sentiment for open text Survey responses, Message Center interactions, and App/Play Store reviews in a single view
Download survey data, app health, conversations, translations and app rollup data for further review
Set up email alerts for App Store ratings that drop below a certain threshold
Integrations
Set up email alerts when App/Play store ratings drop
Notify customers of unread messages with push notifications and email
Receive notifications of conversation activity in Slack
Sync messages with help desks including: Zendesk, UserVoice, Salesforce
Automatically collect Apptimize A/B experiment data to use in targeting and exports
View session replays with Quantum Metric
Build a custom webhook to use Fan Signals in other systems
Analyze interaction and app data outside of the platform using the Alchemer Digital API
Security and Access
Give team members access to manage app-wide settings, create and launch interactions, or view metrics based on their roles and responsibilities
Automatically encrypt user data shared with Alchemer
Enable multi-user support with data that’s encrypted privately for each user on a device
Use the Alchemer Digital API to resolve GDPR and CCPA data requests
Support for SAML 2.0 single sign-on with AD FS, Azure, Okta, Auth0, OneLogin, and Ping Identity
See it in Action
Request a demo so you can see what’s possible for your organization.
