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Category: Brand & Reputation Management

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Blog
  • Brand & Reputation Management, Ratings & Reviews

How to remove and manage negative Google reviews (plus 9 policy violations Google may delete) 

Google reviews can be make-or-break for local visibility and buyer confidence. Research consistently shows that...

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Blog
  • Brand & Reputation Management

From reviews to revenue: Turning feedback into onsite-level fixes

Every customer interaction — from a Google review to a five-star mention on social —...

Google Analytics on a Computer Screen
Blog
  • Brand & Reputation Management

GEO is the new battlefield: How multi-location brands can adapt to AI-driven discovery

Generative Engine Optimization (GEO) is redefining search visibility for multi-location brands by determining how—and if—AI engines surface...

A search result, enhanced by AI powered customer intelligence, shows complaints about recent menu changes—especially new waffle fries—with issues like incorrect orders and poor service. Stats: 177 total reviews, 2.9 average star rating.
Blog
  • AI, Brand & Reputation Management

6 ways Alchemer brings AI-powered customer intelligence to multi-location brands

AI is now a standard feature in customer experience and reputation management platforms. But for...

A fast-food restaurant counter with staff in red uniforms, red and white signage for orders and milkshakes, and customers waiting. The interior features stainless steel surfaces and red pendant lights.
Blog
  • Brand & Reputation Management, Customer Experience

The local listings checklist every multi-location business needs

For multi-location businesses, local listings aren’t a “set it and forget it” task. They’re a foundational layer of your...

A person sitting on public transport, wearing a dark coat and teal scarf, holds a smartphone and scrolls through images—perhaps checking their online reputation management. Only their hands and partial profile are visible, with seats and passengers blurred in the background.
Blog
  • Brand & Reputation Management, Ratings & Reviews

The complete guide to online reputation management SEO: How reviews, local search, and customer feedback shape your visibility 

Why online reputation management matters for SEO Before customers buy from you, they Google you....

A presentation slide titled Listings 101: Your Google Business Profile Masterclass by Chatmeter, featuring Ali Momin and Anna Rindels with their photos and job titles: Enterprise Listings Specialist and Senior Optimization Strategist.
Blog
  • Brand & Reputation Management, Webinars

Listings 101: How listings gaps cost your local search

You can have a strong national brand, brilliant campaigns, and a spotless website—and still lose...

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Blog
  • Brand & Reputation Management

Brand reputation management: A complete guide for local and multi-location businesses 

Brand reputation management is one of the most powerful levers for growth. It shapes how...

A colorful rating scale with five faces: angry (red), sad (orange), neutral (yellow), happy (light green), and very happy (green), from left to right, against a blue background. A triangle points to the yellow face.
Blog
  • Brand & Reputation Management

How do I respond to a negative review on Google? 

Negative reviews happen. Even the most customer-focused businesses have off days, missteps, or misunderstandings. But here’s the...

Five golden stars are arranged in a row on a plain, light-colored background, symbolizing a five-star rating or high quality.
Blog
  • Brand & Reputation Management

How to reply to positive reviews: Examples, templates & best practices 

Getting that elusive five-star review feels good—but don’t stop and pat yourself on the back.  Replying to positive reviews isn’t just about...

Close up of african american customer writing reviews, hand pressing on a smartphone screen with a golden five star rating feedback icon. Concept rating and feedback for evaluation. Selective focus
Blog
  • Brand & Reputation Management, Ratings & Reviews

The best review management software: How to take control of your online reputation 

Online reviews aren’t just digital noise—they’re the pulse of your reputation. Whether it’s Google, Facebook,...

Two people are shaking hands over a desk with notebooks, a coffee cup, and a small plant. Another person in the background appears to be clapping. The scene suggests agreement or a successful meeting.
Blog
  • Brand & Reputation Management

Reputation management for businesses: a smarter way to build trust

Let’s be honest: reputation management used to mean spinning the message. Today, effective reputation management...

A person types on a black laptop with the Google homepage open on the screen. A smartphone and a small vase of flowers are nearby on the white desk. The person wears a denim jacket.
Blog
  • Brand & Reputation Management

How to get more Google reviews (and actually do something with them) 

Google reviews aren’t just stars next to your name—they’re proof your brand delivers. And for...

Illustration with text The Ultimate Guide for Improving Mobile Customer Experience by Apptentive. Features a hand holding a smartphone with a speech bubble, set against a background with various icons.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

The Ultimate Guide for Improving Mobile Customer Experience

For many customers, their first interaction with a brand happens on a mobile device, so...

A person in a coral shirt is sitting and holding a smartphone in both hands. The background includes a blurred view of blue weights and a light wooden structure, suggesting a relaxed or casual setting.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing

This One Question Drives Higher In-App Response Rates and Product Engagement

It all starts with a simple question: “Do you love our app?” This phrase has...

A person is holding a smartphone above a payment terminal, possibly making a contactless payment. The terminal is on a wooden surface, and the image captures the act of a digital transaction in progress.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Shopping Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Shopping apps is from our 2022 Mobile App Customer...

A person with curly hair sits in an airport terminal, smiling at a phone. They are wearing a green sleeveless top and black pants, with a suitcase nearby. The background shows large windows and seating, indicating a waiting area.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Travel Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Travel apps is from our 2022 Mobile App Customer...

A person holds a smartphone with an image of a check visible on the screen. A laptop and a blurred document are in the background on a wooden surface.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Finance Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories...

A woman wearing a mask is sitting indoors and having a video call on her smartphone. She is holding the phone in her left hand, and the screen displays a person on the other end of the call. The room has a TV and a sofa in the background.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Healthcare Apps: 2022 Mobile Customer Engagement Benchmarks

Healthcare App Subcategories: Medical, Fitness, Health Insurance In our 2022 Mobile Customer Engagement Benchmark Report,...

A person holds a smartphone displaying a food delivery app. The screen shows menu options including sushi, vegan, pasta, salad, and burger, with an Add to Cart button at the bottom.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

QSRs, Food Services, and Restaurants: Mobile Customer Engagement Benchmarks

Subcategories: Restaurant, Food Services In our 2022 Mobile Customer Engagement Benchmark Report, a study of...

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