In a recent study, 80% of respondents said they would pay more for the brands or products they love. How do people feel about your brand? Understanding how your brand
First presented at Forrester CX NA 2024, Alchemer brings you the story of how AI and cutting-edge text analysis technology are driving the Cracker Barrel digital experience. Lauren Lovelady, Manager
NPS is simple to understand and almost universal. But, is this metric valuable to the business? Alchemer CMO Bo Bandy hosts Ryan Tamminga, SVP of Product and Services for an
Join Alchemer thought leaders for a NEW type of webinar series: The Business of Feedback. In our first episode, Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) discuss
For today’s financial services firms, understanding your customers’ needs requires a seamless, multi-channel approach. Whether clients and members are engaging through online banking, mobile apps, call centers, surveys, or in-branch
It’s no secret, the value of a great customer experience is well known and appreciated. Making customers happy is clearly good for business. This has been proven by a multitude
In today’s highly digital retail world, standing out isn’t just about what you sell or how much you charge. It’s about the experience you deliver. Products can be replicated, and
In a world where every tech company promises to be innovative, your competitive edge isn't hiding in your code—it's embedded in your customer experience. While features can be replicated and
For software and technology companies, customer feedback isn’t confined to a single channel. It’s a constant data stream flowing through surveys, reviews, in-product interactions, and across your website.
Today’s consumers expect lightning-fast responses, personalized experiences, and tangible proof that their feedback matters. Organizations that can’t meet these demands risk falling behind their competitors that can.
Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.
Join Leslie Rich, PhD, to discuss trends like the shrinking shelf life of research, how AI is changing the profession, how text analysis can help generate insights faster than ever,
This essential how-to handbook reveals the strategies and tools that today’s top CX teams use to drive meaningful change. Packed with actionable insights, this step-by-step guide helps you turn complexity
Organizations need to adopt new customer communication methods, such as in-app and web-based feedback collection, to stay aligned with evolving customer interaction patterns.
Discover proven strategies and expert tips to capture genuine feedback, maximize survey value, and turn data into action, no matter your experience level. As a market researcher, gathering accurate, high-quality
In this guide, we’ll give you the information and insights necessary to evolve beyond standard NPS surveys and embrace AI-powered analytics. As a market researcher, gathering accurate, high-quality data is
We know CX teams play a crucial role in boosting customer value and driving revenue, so we’re providing actionable tips and strategies to help you measure CX effectively and clearly
There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future. Alchemer thought
Just some of our customers who are transforming their businesses with Alchemer
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