Resource Library

In this fast-paced, 20-minute webinar, you’ll see Alchemer Connect in action, including a live demo of how it automates customer feedback to help eCommerce businesses boost satisfaction, speed up responses,
Stop letting your valuable feedback data collect dust. Your teams work hard to gather customer insights—don’t let that data sit locked away in a spreadsheet or a warehouse where no
Ready to unlock the true power of your CRM? Join us for a quick but mighty session where we’ll show you how to automate the flow of customer feedback straight
Is your support team buried under scattered feedback, repetitive tasks, and missed follow-ups? It doesn’t have to be that way. Join us for a practical, fast-paced webinar to see how
A person wearing a denim jacket and beanie is shopping in a supermarket. They are pushing a cart and opening a freezer door while looking inside. Shelves of groceries are visible in the background with another shopper nearby.
By embedding Alchemer’s in-app surveys to capture real-time customer sentiment, Grocery Outlet dramatically improved its mobile app ratings from 1.6 to 4.8 stars—transforming negative feedback into actionable insights and fueling
A young woman with blonde hair, wearing a black crop top, denim shorts, sneakers, and a plaid shirt tied around her waist, stands outside against a green wooden fence, reading a credit union case study on her phone.
Discover how a credit union turned insights into action, growing digital banking users by 20% and cutting call center calls by 10% with Alchemer.
Six people sit around a wooden dining table, sharing food and drinks. One person stands, serving dishes, while the others engage in conversation and laughter—a scene that captures the warmth of the hospitality industry guest experience.
In the hospitality industry, success hinges on the actual experience your guests have through every brand interaction—not just the amenities you offer or the prices you charge. While prices can
Webinar promotional graphic titled A CFOs Perspective on CX with headshots of Jove Oakley, CFO, and Bo Bandy, CMO, from Alchemer, on an orange background with an upward arrow.
Join Alchemer’s CMO Bo Bandy and CFO Jove Oakley for a candid conversation on how to connect customer experience (CX) investments to real financial outcomes by partnering with your finance
A video title screen features the text “How Company Sage Delivers Standout CX” with headshots and names of Bo Bandy, Andrew Pierce, and Jeff Cummings, alongside their roles at Alchemer and Company Sage.
Join Alchemer’s CMO, Bo Bandy, for a powerful conversation with Company Sage’s CEO and Founder, Andrew Pierce, and COO, Jeff Cummings, as they pull back the curtain on how they’ve
Presentation slide titled Understanding the Power of Brand Health Tracking by Alchemer. Includes images of three presenters: Bo Bandy, Jess Dickey, and Lisa Wilding-Brown, with their titles listed.
In a recent study, 80% of respondents said they would pay more for the brands or products they love. How do people feel about your brand? Understanding how your brand
A stylized orange microphone stands on the left, with text on the right: Episode Three - Alchemer Webinar Series: The Business of Feedback. Does NPS still matter? Icons for Spotify and YouTube are below, with a website link.
NPS is simple to understand and almost universal. But, is this metric valuable to the business? Alchemer CMO Bo Bandy hosts Ryan Tamminga, SVP of Product and Services for an
A stylized orange microphone stands on the left, with text on the right: Episode Two - Alchemer Webinar Series: The Business of Feedback. 4 Ways to Supercharge Your CX with Integrations? Icons for Spotify and YouTube are below, with a website link.
Join Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) for an engaging conversation about how to supercharge your CX program.
A stylized orange microphone stands on the left, with text on the right: Episode One - Alchemer Webinar Series: The Business of Feedback. The State of CX & 2025 Predictions. Icons for Spotify and YouTube are below, with a website link.
Join Alchemer thought leaders for a NEW type of webinar series: The Business of Feedback. In our first episode, Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) discuss
Webinar slide titled How AI and cutting-edge OTA technology are driving the future of the Cracker Barrel digital experience, featuring photos of Lauren Lovelady and Ryan Tamminga, with their titles and company logos.
First presented at Forrester CX NA 2024, Alchemer brings you the story of how AI and cutting-edge text analysis technology are driving the Cracker Barrel digital experience. Lauren Lovelady, Manager
A busy train station with people walking in all directions, some blurred from motion. Commuters use escalators, check phones, and gather near signs—a scene that could inform any tech company customer experience
In today’s highly digital retail world, standing out isn’t just about what you sell or how much you charge. It’s about the experience you deliver. Products can be replicated, and
A man and a woman in business attire sit at a desk with a laptop and documents, discussing employee feedback. Two other people stand nearby, holding papers, with large windows providing natural light in the background.
Paychex needed a scalable, efficient system to evaluate training success and employee satisfaction and a way to present the data to senior management. By switching from traditional methods to Alchemer’s
Five people are seated around a wooden table with laptops. They appear to be collaborating or working individually. The room has wooden walls and a window letting in natural light. A plant and some water bottles are on the table.
TechSoup relies on Alchemer to distribute eligibility surveys to one million nonprofit organizations across the U.S. and internationally.
Bundles of U.S. dollar bills neatly arranged in rows against an orange background, each secured with a rubber band, creating a pattern. Shadows cast by the bundles add depth to the scene.
In a world where every tech company promises to be innovative, your competitive edge isn't hiding in your code—it's embedded in your customer experience. While features can be replicated and
National Commercial Bank Jamaica Limited (NCB) is redefining customer engagement by revolutionizing its mobile banking experience. By integrating Alchemer across teams, NCB has elevated customer interactions, streamlined communication, and accelerated
A group of graduates in caps and gowns stand on stage. One is receiving a diploma from a woman, while a man in a jacket applauds. Other graduates are smiling and clapping, with a purple and white backdrop behind them.
Facing challenges in analyzing open-text alumni survey feedback, Washburn & McGoldrick adopted Alchemer Pulse. This transformed their feedback process, reducing data analysis time by more than 50% and providing deeper,
A smartphone capturing a photo of a dish with greens, meat, and nuts. Overlaid text reads WIN MEALS FOR A YEAR with a bright button below saying ENTER NOW.
Alchemer helps PCH collect and connect their data, enabling PCH to develop a robust system for managing zero and first-party data while maintaining user trust through transparency and meaningful value

Just some of our customers who are transforming their businesses with Alchemer

CNN logo - an Alchemer Survey Software Customer
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Alaska Airlines Logo - An Alchemer Customer
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ebay logo - An Alchemer Customer
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