Today’s shoppers expect more than great products; they expect responsive, personalized experiences at every touchpoint. Whether they’re browsing an online catalog, scanning QR codes in-store, or interacting with your customer
Whether you're powering a real-time multiplayer game, rolling out the next technology breakthrough, or fine-tuning your digital offerings, one thing stays the same: your users are giving you feedback every
Whether it’s a guest raving about the rooftop bar, flagging a room service delay, or leaving a lukewarm review about last night’s risotto, every piece of feedback is a chance
Join Alchemer’s CMO Bo Bandy and CFO Jove Oakley for a candid conversation on how to connect customer experience (CX) investments to real financial outcomes by partnering with your finance
For today’s financial services firms, understanding your customers’ needs requires a seamless, multi-channel approach. Whether clients and members are engaging through online banking, mobile apps, call centers, surveys, or in-branch
Join Alchemer’s CMO, Bo Bandy, for a powerful conversation with Company Sage’s CEO and Founder, Andrew Pierce, and COO, Jeff Cummings, as they pull back the curtain on how they’ve
In a recent study, 80% of respondents said they would pay more for the brands or products they love. How do people feel about your brand? Understanding how your brand
NPS is simple to understand and almost universal. But, is this metric valuable to the business? Alchemer CMO Bo Bandy hosts Ryan Tamminga, SVP of Product and Services for an
Join Alchemer thought leaders for a NEW type of webinar series: The Business of Feedback. In our first episode, Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) discuss
First presented at Forrester CX NA 2024, Alchemer brings you the story of how AI and cutting-edge text analysis technology are driving the Cracker Barrel digital experience. Lauren Lovelady, Manager
For today’s financial services firms, understanding your customers’ needs requires a seamless, multi-channel approach. Whether clients and members are engaging through online banking, mobile apps, call centers, surveys, or in-branch
It’s no secret, the value of a great customer experience is well known and appreciated. Making customers happy is clearly good for business. This has been proven by a multitude
For software and technology companies, customer feedback isn’t confined to a single channel. It’s a constant data stream flowing through surveys, reviews, in-product interactions, and across your website.
Today’s consumers expect lightning-fast responses, personalized experiences, and tangible proof that their feedback matters. Organizations that can’t meet these demands risk falling behind their competitors that can.
Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.
This essential how-to handbook reveals the strategies and tools that today’s top CX teams use to drive meaningful change. Packed with actionable insights, this step-by-step guide helps you turn complexity
Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How did this happen?
We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback into signals you can act on. Here’s the problem we’re solving: Open text feedback is
Join Leslie Rich, PhD, to discuss trends like the shrinking shelf life of research, how AI is changing the profession, how text analysis can help generate insights faster than ever,
Just some of our customers who are transforming their businesses with Alchemer
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