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Use Case: Voice of the Customer (VOC)

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How NCB Jamaica turns customer feedback into innovation

National Commercial Bank Jamaica Limited (NCB) is redefining customer engagement by revolutionizing its mobile banking...
Two people in business attire hold tablets, engaged in discussion. Accompanying text highlights the importance of a scalable, customer-focused CX program, emphasizing statistics: 81% of organizations and 73% of customers value CX for business growth.
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The Complete Guide to CX Transformation

This essential how-to handbook reveals the strategies and tools that today’s top CX teams use...
Webinar announcement titled How Publishers Clearing House Uses Feedback to Deepen Customer Relationships, featuring Chris Mitchell, PCH VP of Surveys, and Leslie Rich, Alchemer Research Solutions Expert. Alchemer and PCH logos are displayed.
Blog

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships

Publishers Clearing House (PCH) used to be known for balloons and big checks. But now...
Webinar announcement titled An Introduction to Text Analysis with Alchemer Pulse featuring two speakers. One person is in a casual sweater and glasses, smiling, while the other is wearing a light jacket. Text includes names and titles of the speakers: Ryan Tamminga, Alchemer SVP of Product and Services, and Jasper Lipton, Alchemer Senior Product Marketing Manager
Blog

An Introduction to Text Analysis with Alchemer Pulse

We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback...
Screenshot on a desktop screen of Alchemer's "Mastering Customer Centricity in Financial Services" Checklist. The title is in a bright yellow with the Alchemer logo in the top left. Below begins the intro text of the checklist.
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Checklist for Mastering Customer Centricity in Financial Services

In today’s fast-paced financial services landscape, customers aren’t just hoping for personalized, seamless experiences—they’re demanding...
An open book showing two pages. The left page displays a table of contents listing topics related to customer feedback. The right page is titled 01 Collect Feedback, discussing the importance of customer input and methods for collection.
Blog

Elevating Customer Experience for Financial Institutions

Today’s customers are more informed and connected than ever before. They expect more than just...
A tablet displaying a white paper titled Future of Customer Experience with an image of skyscrapers. The branding reads Alchemer in the top left corner.
Blog

The Future of CX in Financial Services 

Discover how to leverage AI and digital transformation to drive personalized, seamless customer experiences in...
Two open business guides are displayed on a transparent background. The cover of one guide reads Proving the Value of Your CX Program. Both guides contain text and graphs inside.
Blog

The quick guide to proving the value of your CX program

We know CX teams play a crucial role in boosting customer value and driving revenue,...
Two open business guides are displayed on a transparent background. The cover of the guide reads "Customer-Obsessed CX Program". The other is the inside of this guide. Both guides contain text and graphs inside.
Blog

The quick guide to creating a customer-obsessed CX program

Ready to scale your CX program? This guide is your secret weapon for leveling up...
Two open business guides are displayed on a transparent background. The cover of the guide reads "Transforming your CX Strategy with Open Text Analysis". The other is the inside of this guide. Both guides contain text and graphs inside.
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The quick guide to transforming your CX strategy with open text analysis

In this guide, we’ll give you the information and insights necessary to evolve beyond standard...
A webinar slide titled How CX is Leveraging AI for Customer Benefit by Brandi Vandegriff and Ryan Tamminga from Alchemer. The slide includes their photos and features an orange design representing the Alchemer Rune logo.
Blog

How CX is Leveraging AI for Customer Benefit

AI is everywhere. And CX is no different. But how do CX professionals leverage AI...
A video player screenshot shows a presentation titled Improve Brand Reputation by Closing the Feedback Loop in Mobile by Alchemer and AppFollow. Photos of Robi Ganguly and Jonny Davies are included.
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Improve Brand Reputation by Closing the Feedback Loop in Mobile

Host PR Manager welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder...
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Forrester Case Study: Maximizing ROI for a CX Platform for B2B and B2C Success

Learn how international cybersecurity company Malwarebytes selected a CX platform and delivered the ROI they...
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Blog

Customer Success Stories: Customer Experience Amplified

Training Specialist Mike Cronley walks through several common pitfalls when it comes to structuring an...
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Blog

Customer Success Stories 2: Going Beyond NPS

Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you...
A man and a woman in business attire are sitting side by side, smiling and looking forward. The man is wearing glasses, and the woman has curly hair. Both appear to be in a professional setting.
Blog

Transform Your Business with Alchemer

Today, every organization collects feedback data — but very few act on it. Alchemer takes...
A diverse group of professionals engaged in a discussion around a table. A man in a gray suit and a woman in a beige blazer are smiling and examining documents together. The setting is a modern office with natural lighting.
Blog

Becoming Customer-Centric

Becoming a customer-centric organization is the goal of more organizations today than at any time...
Cover of the 2023 Mobile Customer Engagement Benchmark Report by Alchemer. The design features a large orange letter A on a dark gray background with smaller A patterns.
Blog

Benchmark Report 2023

The 2023 Mobile Customer Engagement Benchmark Report was created for companies seeking to understand how...
A video player screen displaying a presentation titled Customers are a Me Not a We. The slide shows various pairs of black shoes and one pair of red sneakers. There are headshots and titles of two presenters on the right side.
Blog

The Alchemer Approach to Customer-Centricity

Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you...
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