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Business Function: Customer Experience (CX)

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A video player screenshot shows a presentation titled Improve Brand Reputation by Closing the Feedback Loop in Mobile by Alchemer and AppFollow. Photos of Robi Ganguly and Jonny Davies are included.
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Improve Brand Reputation by Closing the Feedback Loop in Mobile

Host PR Manager welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder...
A video call interface with four participants visible in separate grid sections. The top left window shows a man with a blurred background, the top right a woman with a plant behind her, the bottom left a woman with glasses, and the bottom right a man in plaid.
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Forrester Case Study: Maximizing ROI for a CX Platform for B2B and B2C Success

Learn how international cybersecurity company Malwarebytes selected a CX platform and delivered the ROI they...
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
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Customer Success Stories: Customer Experience Amplified

Training Specialist Mike Cronley walks through several common pitfalls when it comes to structuring an...
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Blog

Customer Success Stories 2: Going Beyond NPS

Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you...
Two people in business attire are having a discussion in front of a laptop with a digital graph on the screen. They are sitting at a modern table with a cup of coffee. One person is gesturing while the other listens attentively.
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Amdocs

Alchemer gave Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, the flexibility...
A laptop screen displaying a person holding a printed document titled In-app Communication Helped IHG Build Relationships With Loyal Customers. The Alchemer logo is visible at the top, with text and images below.
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IHG Case Study

Due to the size of the InterContinental Hotel Group (9 hotel chains with 4,800 hotels...
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Closing the Loop

Close the Loop with Customers Free e-guide empowers you to respond to and resolve customer...
A woman holding a smartphone is displayed on a laptop screen with a play button overlaid, indicating a video. She is wearing a white jacket, sitting outdoors with trees in the background.
Blog

Alkami Customer Story

Alkami, a leading cloud-based digital banking solutions provider for financial institutions in the U.S., implements...
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Pilot Flying J Customer Story

The Pilot Flying J product team set a goal to build more features that aligned...
A laptop is open, displaying an image of cheering sports fans in a stadium. The screen shows a crowd with arms raised, creating an energetic atmosphere. The image has a blue tint, highlighting the excitement of the event.
Blog

FanDuel Customer Story

Acting on mobile customer sentiment data powered by Apptentive Fan Signals®, the FanDuel team was...
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Dunkin Customer Story

With Alchemer Mobile (formerly Apptentive), the Dunkin’ team is able to quickly create meaningful product...
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Blog

Zillow Customer Story

Learn more about how Principal Program Manager, Jessica Sheibach, used Alchemer Mobile (formerly Apptentive) to...
Cover of the 2023 Mobile Customer Engagement Benchmark Report by Alchemer. The design features a large orange letter A on a dark gray background with smaller A patterns.
Blog

Benchmark Report 2023

The 2023 Mobile Customer Engagement Benchmark Report was created for companies seeking to understand how...
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Blog

Four Reasons Why CX is Suffering in 2022

People are increasingly frustrated with companies, and the people on the front lines bear the...
A video player screen displaying a presentation titled Customers are a Me Not a We. The slide shows various pairs of black shoes and one pair of red sneakers. There are headshots and titles of two presenters on the right side.
Blog

The Alchemer Approach to Customer-Centricity

Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you...
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