Why Businesses Connect Alchemer With Slack
Here are a few ways teams put this automation to work:
- Real-time team alerts: Send survey responses directly to a Slack channel or user, so your team can act the moment feedback comes in.
- Customer experience monitoring: Share NPS® or satisfaction scores instantly in the right channel to celebrate promoters—or quickly address detractors.
- Automated response routing: Trigger tailored messages or follow-up actions in Slack based on survey logic, ensuring the right teams are notified every time.
What Our Customers Say
"Alchemer support (rarely needed but greatly appreciated) seals the deal for me!
I've been using Alchemer daily for years, and their platform is extremely reliable, easy to work in, and flexible, and their support is off-the-charts..."
Reviewed by Susan B., President/CEO
How To Set Up the Alchemer + Slack Integration
Setting this up yourself is pretty quick — and once it’s done, the data flows automatically:
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Step 1:
An Alchemer admin connects your Slack workspace under Integrations > Data Connectors and authorizes access for public channels and users.
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Step 2:
In your survey, add a Slack Action after your final question. Choose whether to send messages to a specific channel or user. -
Step 3:
Personalize Slack notifications using merge codes, emojis, or custom bot names and icons to fit your team’s tone. -
Step 4:
Define when messages are sent—every submission or only under certain conditions like low NPS® scores. Once saved, Alchemer automatically posts to Slack in real time. View setup documentation →
Want to see Slack + Alchemer in action?
Talk with our team about how to connect customer feedback with your specific needs to drive action.
