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Category: Customer Feedback

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Blog
  • Alchemer Survey, Customer Feedback

Customer feedback 101: What it is, why it matters, where to start

Customer feedback is the backbone of customer-centric business. But understanding how to collect, interpret, and...

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Blog
  • Alchemer Survey, Customer Feedback

How build a great guest experience one touchpoint at a time

In hospitality, guest experience is the brand. It’s the secret sauce that turns a one-time...

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Blog
  • Alchemer Digital, Alchemer Survey, Customer Feedback

Great hospitality brands are obsessed with feedback (and you should be too)

In today’s experience economy, every interaction is a moment of truth. A slightly delayed room...

Four people are walking or jogging outdoors on a paved path, dressed in activewear. The photo is taken from above, showing the group moving forward in sunlight—just like gathering retail customer feedback helps move a business ahead.
Blog
  • Customer Feedback, CX, Integrated Feedback

How retail brands turn disconnected feedback into action

Walk into any store, scroll through an app, or browse a brand’s Instagram, and you’ll...

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Blog
  • Customer Feedback

Why fragmented feedback is costing financial institutions—and how to fix it 

Customer feedback might not have a place on a balance sheet, but it’s an asset...

A horizontal scale used in NPS surveys with five colorful faces showing emotions from angry (red) to happy (green), a pointer on the neutral yellow face, and a minus sign on the left and plus sign on the right, set against a light blue background
Blog
  • Customer Feedback

Are NPS surveys still worth using?

At Alchemer, we’ve spent decades immersed in customer feedback, helping brands collect it, make sense...

A close-up of clothing hanging on wooden hangers along a rack at an outdoor market or retail store, with blurred people and street scene in the background.
Blog
  • Customer Feedback, Feedback Collection

Retailers. Don’t just collect feedback. Act on it!

In the retail industry, customer feedback is your early warning system, your innovation engine, and...

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Blog
  • Customer Feedback

Why an omnichannel approach to customer feedback is critical for tech companies

For tech companies, customer feedback is an always-on faucet—flowing through surveys, reviews, in-product interactions, and...

A modern retail clothing store interior with mannequins displaying sporty outfits. The store features tall glass walls, illuminated displays, and neatly arranged clothing racks showcasing athletic wear in various styles and colors.
Blog
  • Customer Experience, Customer Feedback

Mastering multi-location feedback: How to improve customer experience at scale

For businesses operating across multiple locations, customer feedback is a crucial asset in maintaining consistent...

Four people smiling around a table with laptops, symbolizing collaboration and hospitality customer experience with Alchemer.
Blog
  • Customer Feedback

Master omnichannel feedback: 6 key channels you can’t afford to miss

This post references our latest e-guide, “Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel...

Four people smiling around a table with laptops, symbolizing collaboration and hospitality customer experience with Alchemer.
Blog
  • Customer Feedback

Consumers want to be heard – how omnichannel feedback helps you tune in

This post references out latest e-guide, “Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel...

A collage featuring a person holding a smartphone on a fabric surface, and two people seated at a table with a laptop, documents, and a coffee cup, all enhancing retail customer experience. The background includes a dark grid pattern with an orange Alchemer Rune logo.
Blog
  • Customer Feedback, Digital Transformation

Staying customer obsessed amid Digital Transformation

The following content is from our new e-guide, Customer Feedback in the Digital Era. To...

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