- Customer Feedback, Webinars
Marketers who listen: turning customer feedback into a revenue engine
Customer feedback is one of the most underused growth tools in marketing. But as Alchemer’s...
- Alchemer Survey, Customer Feedback
Customer feedback 101: What it is, why it matters, where to start
Customer feedback is the backbone of customer-centric business. But understanding how to collect, interpret, and...
- Alchemer Survey, Customer Feedback
How build a great guest experience one touchpoint at a time
In hospitality, guest experience is the brand. It’s the secret sauce that turns a one-time...
- Alchemer Digital, Alchemer Survey, Customer Feedback
Great hospitality brands are obsessed with feedback (and you should be too)
In today’s experience economy, every interaction is a moment of truth. A slightly delayed room...
- Customer Feedback, CX, Integrated Feedback
How retail brands turn disconnected feedback into action
Walk into any store, scroll through an app, or browse a brand’s Instagram, and you’ll...
- Customer Feedback
Why fragmented feedback is costing financial institutions—and how to fix it
Customer feedback might not have a place on a balance sheet, but it’s an asset...
- Customer Feedback
Are NPS surveys still worth using?
At Alchemer, we’ve spent decades immersed in customer feedback, helping brands collect it, make sense...
- Customer Feedback, Feedback Collection
Retailers. Don’t just collect feedback. Act on it!
In the retail industry, customer feedback is your early warning system, your innovation engine, and...
- Customer Feedback
Why an omnichannel approach to customer feedback is critical for tech companies
For tech companies, customer feedback is an always-on faucet—flowing through surveys, reviews, in-product interactions, and...
- Customer Experience, Customer Feedback
Mastering multi-location feedback: How to improve customer experience at scale
For businesses operating across multiple locations, customer feedback is a crucial asset in maintaining consistent...
- Customer Feedback
Master omnichannel feedback: 6 key channels you can’t afford to miss
This post references our latest e-guide, “Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel...
- Customer Feedback
Consumers want to be heard – how omnichannel feedback helps you tune in
This post references out latest e-guide, “Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel...
- Customer Feedback, Digital Transformation
Staying customer obsessed amid Digital Transformation
The following content is from our new e-guide, Customer Feedback in the Digital Era. To...
- Customer Feedback, Digital Transformation
Digital feedback trends and challenges
The following content is from our new e-guide, Customer Feedback in the Digital Era. To...
- Customer Experience, Customer Feedback, Voice of the Customer
Leveraging Voice of Customer Data: Turning Objections into Sales Opportunities
Imagine you’re delivering a crucial sales presentation. Suddenly, your potential client raises an objection. Instead...
- Customer Experience, Customer Feedback, Sentiment analysis, Text analytics
The support team’s guide to customer obsession
“Customer service represents the heart of a brand in the hearts of its customers.” –...
- Customer Experience, Customer Feedback
The marketer’s guide to customer obsession
“The aim of marketing is to know and understand the customer so well that the...
- Customer Feedback, Product Feedback, Product Management
The product manager’s guide to customer obsession
“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work...
- Customer Experience, Customer Feedback
6 CX Challenges and How to Overcome Them
The evolving world of customer experience (CX) brings new challenges, but at Alchemer we see...
- AI, Alchemer Pulse, Customer Experience, Customer Feedback
Introducing Alchemer Pulse: turn noisy text feedback into signals you can act on, with AI built for customer-obsessed teams
Today, we launched Alchemer Pulse: the only AI-driven text analysis solution specifically built for customer...