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Customer Feedback

Three people sit at a table, smiling and looking at a laptop screen in a modern office setting with exposed pipes and glass walls in the background.
  • Alchemer Survey, Customer Feedback
Customer feedback 101: What it is, why it matters, where to start
A smiling receptionist in a suit stands behind a hotel front desk, talking with two guests—a woman with long hair and a man—who are happily checking in. The lobby is modern and well-lit.
  • Alchemer Survey, Customer Feedback
How build a great guest experience one touchpoint at a time
Two people in a hotel eating their breakfast, hospitality.
  • Alchemer Digital, Alchemer Survey, Customer Feedback
Great hospitality brands are obsessed with feedback (and you should be too)
Four people are walking or jogging outdoors on a paved path, dressed in activewear. The photo is taken from above, showing the group moving forward in sunlight—just like gathering retail customer feedback helps move a business ahead.
  • Customer Feedback, CX, Integrated Feedback
How retail brands turn disconnected feedback into action
Close-up image of several overlapping U.S. 100 dollar bills, focusing on Benjamin Franklin’s face, with a shallow depth of field blurring the foreground and background.
  • Customer Feedback
Why fragmented feedback is costing financial institutions—and how to fix it 
A horizontal scale used in NPS surveys with five colorful faces showing emotions from angry (red) to happy (green), a pointer on the neutral yellow face, and a minus sign on the left and plus sign on the right, set against a light blue background
  • Customer Feedback
Are NPS surveys still worth using?
A close-up of clothing hanging on wooden hangers along a rack at an outdoor market or retail store, with blurred people and street scene in the background.
  • Customer Feedback, Feedback Collection
Retailers. Don’t just collect feedback. Act on it!
A person with long hair and glasses smiles while using a laptop, sitting on a chair. A person in the background is partially visible. Below, there are abstract graphics and code snippets on a grid backdrop with an orange and white logo.
  • Customer Feedback
Why an omnichannel approach to customer feedback is critical for tech companies
A modern retail clothing store interior with mannequins displaying sporty outfits. The store features tall glass walls, illuminated displays, and neatly arranged clothing racks showcasing athletic wear in various styles and colors.
  • Customer Experience, Customer Feedback
Mastering multi-location feedback: How to improve customer experience at scale
Four people smiling around a table with laptops, symbolizing collaboration and hospitality customer experience with Alchemer.
  • Customer Feedback
Master omnichannel feedback: 6 key channels you can’t afford to miss
Four people smiling around a table with laptops, symbolizing collaboration and hospitality customer experience with Alchemer.
  • Customer Feedback
Consumers want to be heard – how omnichannel feedback helps you tune in
A collage featuring a person holding a smartphone on a fabric surface, and two people seated at a table with a laptop, documents, and a coffee cup, all enhancing retail customer experience. The background includes a dark grid pattern with an orange Alchemer Rune logo.
  • Customer Feedback, Digital Transformation
Staying customer obsessed amid Digital Transformation
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