Product feedback management is no longer about just getting a response to your prototypes or beta releases. It’s about bringing the customer to the core of the product lifecycle, hearing what they need and want, and then building the right solution for their problem.
This new approach to customer-centricity requires you to actively leverage your product feedback software to put your customers at the center of your product management, product marketing, and customer feedback teams. Showing customers that their feedback matters is the only way to encourage them to provide more insights necessary to develop new products they want and need; to continuously improve your products; to increase adoption; and to drive sales.
With Alchemer, you can also build a customer advisory panel from customers who offer feedback simply by asking if they’d like to be part of it. Now you have a group of fans who are ready and willing to validate new products and features before you invest in development.
To see how you can improve your product feedback management with Alchemer, call 1-800-609-6480 or complete the form on the right.