Turn Customer Feedback to Gold

The Activated NPS Solution from Alchemer is the only way to transform into a truly customer-centric organization.
Immediately deliver actionable customer insights to the right people, so you can respond and innovate in real-time. Your customers feel heard, making their feedback worth its weight in gold.

Increase Customer Satisfaction, Loyalty, and Retention with Activated NPS

Customers who believe their feedback is valued are much more likely to be engaged customers, which is why collecting and acting on individual customer feedback in a timely manner is essential. However, most companies spend more time aggregating and looking at Net Promoter Score (NPS) data and customer feedback than actually using it. This aggregated approach is often too slow of a reaction to your customer’s feedback, which can make your customer feel like they haven’t been heard. Is your customer feedback program building customer engagement and providing measurable returns on your investment and resource’s time?

The Activated NPS Solution from Alchemer is a complete package that helps you build a customer feedback system and enables your individual customer’s voice to be heard and responded to. The Solution allows you to automate the collection, workflow, management, and ability to act on customer’s feedback. This is achieved by integrating that feedback with the systems of operations and processes you already use. The intelligent automation of your customer’s feedback and NPS gives time back to your teams so they can focus on what matters most – engaging with your customers.

After Alchemer implemented the Activated NPS Solution, we saw:   
• A 15% increase in Net Promoter Score in 10 months  
• A 3% reduction in churn in 10 months  
• A 60% reduction in the number of perceived bugs reported by customers 

To learn more about the out-of-the-box Activated NPS Solution download the solution sheet, call 1-800-609-6480 or email your account manager or sales today.

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Key Features

We solve business problems that are difficult to overcome because of common constraints such as resource limitations, IT backlog, or organizational priorities. With our solutions, you take control of your business problem and desired outcomes by putting workflows and processes in place that are automated, safe, and secure. Each solution delivers powerful workflows that wire into the systems and processes you use every day, bringing customers to the center of your processes while consolidating and protecting your data.

All of our pre-packaged Solutions are ready to go, with pre-configured surveys, workflows, integrations, and case management to solve your challenges.
• Pre-configured Net Promoter Score survey that leverages industry-leading practices
• Pre-configured Executive and Operation Reports
• Integrations to work with the systems your people use every day
• Response Management workflows with industry-leading case management process
• Tableau dashboard built specifically for Activated NPS
• Thought-leadership guides on building NPS surveys, distributing satisfaction surveys, setting up system and process integrations, updating and distributing NPS reports, and using open-text analysis to monitor drivers of satisfaction and dissatisfaction

The Activated NPS Solution features all the tools your organization needs to integrate feedback into the systems and processes your people use every day to truly bring customers to the core of your businesses.

Integrate with Existing Systems 

Alchemer integrates easily with popular enterprise systems

The Activated NPS Solution package includes integrations with a CRM, like Salesforce; an enterprise messaging tool, like Slack; and a visualization solution such as Tableau. We also have ready-to-go NPS integrations to Microsoft Dynamics, Service Cloud, HubSpot, MailChimp, JIRA, and many more. This simplifies the process of building an integrated solution that feeds responses directly into your CRM, support, marketing, visualization, and communications systems. 

Learn more about Integrations

Get Up and Running in 30 Days

Skip the long setup processes and incomplete implementations

The Alchemer Activated NPS Solution works with the systems you already have in place, so there’s no need for long and expensive implementations. We can get you acting on customer responses within 30 days, and coach you from setup to launch to support the success of your NPS program. Once active, the solution will trigger different workflows depending upon the score, the respondent, and the specific department. 

Call 1-800-609-6480 or email your account manager or sales today.

Request a Demo