Use Case: Surveys and Feedback

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Two people in business attire are having a discussion in front of a laptop with a digital graph on the screen. They are sitting at a modern table with a cup of coffee. One person is gesturing while the other listens attentively.
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Amdocs

Alchemer gave Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, the flexibility...
A person in a suit sits in front of a laptop. The screen displays digital profiles with names and ratings, suggesting a focus on reviews or social networking. The background is blurred, emphasizing the profiles.
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PCMag

PCMag.com Features Editor, Eric Griffith brought the iconic PCMag Reader’s Choice Awards surveys in-house with...
A computer screen displaying various online casino games, including slots and card games, against a backdrop of gold coins. Multiple devices show colorful game graphics and vibrant themes associated with Las Vegas.
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Product Madness

The VIP Support Manager at Product Madness used to deal with an unwieldy Net Promoter®...
A laptop screen displaying overlapping images of a satellite dish and various numerical data, including large numbers like 96, 98, 100, and 102, overlaid across a dark background.
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Cornerstone Research

Cornerstone Research uses Alchemer to help radio stations know what’s hot and what’s not. Using...
A person with a shopping cart stands in front of a refrigerator section in a grocery store, contemplating options. They are wearing a denim jacket and have headphones around their neck. Other shoppers are visible in the background.
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210 Analytics

210 Analytics uses Alchemer to learn about the behaviors, motivators, and more for consumers of...
A laptop screen displaying a person holding a printed document titled In-app Communication Helped IHG Build Relationships With Loyal Customers. The Alchemer logo is visible at the top, with text and images below.
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IHG Case Study

Due to the size of the InterContinental Hotel Group (9 hotel chains with 4,800 hotels...
A person is holding a smartphone displaying a food delivery app with various dishes and ratings. The screen shows in-app feedback titled Do Hitansh Grocery Shopping? with Yes and Not Now options, seamlessly blending convenience with culinary choices from all recipes featured.
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Allrecipes Case Study

Allrecipes increased Five-star App Store ratings by 80% with Alchemer Mobile. Allrecipes is the number...
A woman in a white blazer looks at documents while seated at a table. Shes smiling and appears to be in a modern, well-lit office space. Her hair is neatly tied back, and shes focused on her work.
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Closing the Loop

Close the Loop with Customers Free e-guide empowers you to respond to and resolve customer...
A laptop screen displays an image of a peaceful landscape with a large tree, green grass, a row of white chairs, and a distant water body. The sky is partly cloudy, and the setting appears serene.
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GGA Partners

GGA Partners uses Alchemer to advise many of the world’s most successful golf courses, private...
A laptop screen displays two adjacent images from video games with heat maps overlayed. The left image shows a person with a silhouette and vibrant red heat spots. The right image depicts a shadowy figure with similar heat spots, indicating areas of focus.
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Gaming and Alchemer

Gaming companies around the globe use Alchemer for everything from market research to product development...
A laptop screen shows three people smiling and conversing inside an office. Two wear glasses, and theyre dressed in business casual attire. The setting is well-lit, with windows in the background.
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Dish Network

DISH Network uses Alchemer to collect feedback, automate, consolidate, and streamline several business processes. saving...
A silver laptop with a screen displaying an abstract digital wave pattern in blue and orange tones, adorned with small triangles. The laptop is on a plain white background.
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Professional Development and Research Institute on Blindness

Alchemer provided the accessibility PDRIB needed but could not find anywhere else that allows both...
A laptop screen displays a colorful flowchart with labeled nodes connected by lines. Computer code is visible in the background, suggesting programming or data visualization.
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Researchscape International (SaaS)

Using Alchemer, Researchscape developed a successful customer relationship campaign that is still going strong today...
A laptop screen displays a blurry image of two figures shaking hands, overlaid with a network of connected nodes. The background is abstract and futuristic, suggesting a theme of digital communication or collaboration.
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Petroleum and Energy

One of the larger petroleum and energy companies in the USA used Alchemer to collect...
A woman holding a smartphone is displayed on a laptop screen with a play button overlaid, indicating a video. She is wearing a white jacket, sitting outdoors with trees in the background.
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Alkami Customer Story

Alkami, a leading cloud-based digital banking solutions provider for financial institutions in the U.S., implements...
A laptop displaying an image of several trucks parked in a lot. The image has a warm, orange hue overlay, giving it a sunset-like effect. The trucks are partially visible, positioned in rows.
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Pilot Flying J Customer Story

The Pilot Flying J product team set a goal to build more features that aligned...
A laptop displaying a vivid image of lightning against a stormy, gradient turquoise and green sky. The screens crisp detail contrasts with the devices sleek, silver frame.
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WeatherBug Customer Story

Over 12 million people rely on WeatherBug for accurate weather reporting to help plan their...
A laptop is open, displaying an image of cheering sports fans in a stadium. The screen shows a crowd with arms raised, creating an energetic atmosphere. The image has a blue tint, highlighting the excitement of the event.
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FanDuel Customer Story

Acting on mobile customer sentiment data powered by Apptentive Fan Signals®, the FanDuel team was...
A laptop screen showcases a tempting array of Dunkin Donuts in vibrant colors and delectable toppings, all overlaid with a pink gradient. A play button sits at the center, ready to unveil the mouthwatering delights of this video feast.
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Dunkin Customer Story

With Alchemer Mobile (formerly Apptentive), the Dunkin’ team is able to quickly create meaningful product...
A laptop displaying a paused video with a play button overlaying an image of a large house with a wraparound porch and multiple gables. The scene is tinted blue.
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Zillow Customer Story

Learn more about how Principal Program Manager, Jessica Sheibach, used Alchemer Mobile (formerly Apptentive) to...
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