BrightView Addiction Center is a rapidly expanding organization that supports patients as they recover from substance abuse issues. By utilizing personalized treatment plans designed for every patient’s unique needs, BrightView creates a positive, respectful environment in an outpatient setting.
“Chatmeter has been instrumental in simplifying our reputation management efforts. We look forward to continuing to work with Chatmeter.”
— Colin Jeffries, Marketing Director at BrightView
BrightView Addiction Center is a rapidly expanding organization supporting patients recovering from substance abuse. BrightView more than tripled in size in about two years.
As BrightView more than tripled in size in about two years, the leadership team wanted to ensure that their extraordinary patient experience were consistently met at every location of their addiction treatment centers. With a desire to actively promote the successes of their positive, people-first patient care as a compelling edge, BrightView decided to launch a comprehensive online reputation management strategy.
To keep up with growth and ensure consistent patient care, BrightView sought a comprehensive solution to manage and improve its online reputation on a local level. They also wanted to easily track, analyze, and respond to online patient reviews across various review channels on a single platform. After a referral to Chatmeter from another healthcare brand, BrightView chose to invest in the software. From onboarding on, the team felt the positive impact that not only came from Chatmeter’s all-in-one brand management solutions, but also from their hands-on expert support and training.
After six months with Chatmeter, BrightView saw a massive boost in online visibility, reputation, and search ranking metrics.
increase in 5-star reviews
increase in Google page one rankings
increase in overall positive reviews
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