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Panel Services 101: How To Ensure The Best Survey Responses Possible
There’s nothing worse than investing time and effort into creating goal-specific surveys, only to realize...
- Blog
Cultivating a Customer-First Culture
The following post is part of a series that will help inform readers about the...
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NPS In the Field: Q&A With Industry Expert Pam Goodfellow
If we were to claim our unconditional love for a metric, it would most certainly...
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Exploring Data-Driven Customer Science in The Context of Great Customer Experience
The following post is part of a series that will help inform readers about the...
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Building Families Through Quality Data Collection [CASE STUDY]
Men Having Babies, Inc. is a nonprofit organization that was spun off in July 2012...
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What’s The Secret to NPS Success? Time.
The following post is part of a series that will help inform readers of the...
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Big Data is Bringing Healthcare to a Smarter Level
Introducing Flash Stories, published as news happens. Short, sweet, and to the point. Brought to...
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Best Practices for Employee Engagement Surveys
Employee engagement surveys are essential tools for any organization. They help organizations understand the factors...
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The Higher the NPS, The Larger The Market Share
The following post is part of a series that will help inform readers of the...
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Mastercard: Using Big Data for the Greater Good
Introducing Flash Stories, published as news happens. Short, sweet, and to the point. Brought to...
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Zuckerberg and Chan Donate $10M to UCSF for Big Data Projects
Introducing Flash Stories, published as news happens. Short, sweet, and to the point. Brought to...
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Using Net Promoter Scores (NPS) to boost customer satisfaction and loyalty
The following post is part of a series that will help inform readers of the...
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7 Customer Feedback Lessons from Our First Customer Love Summit
What an incredible day! Our first annual Customer Love Summit was a huge success. There...
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The Top 5 Challenges That Hold Companies Back from Leveraging NPS Data to Develop and Improve Products
The following post is part of a series that will help inform readers of the...
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Supporting a Complete Product Lifecycle: Cradle-to-Grave
The cradle-to-grave analysis is typically applied to adhere to sustainability or environmentally sound supply chains...
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Ensuring Customer Satisfaction Through Non-Siloed Data (Case Study)
Panopto uses survey data to ensure customer happiness and retention. Panopto’s mission is to help...
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Closing the Gap: Coupling The Digital with The Physical
A brief overview of Digital Twin Technology and why it’s so important for product teams...
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5 Steps to Create Engaging Content for Your Mobile App
With more than four million apps available on both Apple App Store and Google Play,...
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Tech Goliath IBM Installs Mainframe — Bye, Bye, Hackers
Introducing Flash Stories, published as news happens. Short, sweet, and to the point. Brought to...
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Translating Market Research to the Language of Value Propositions
Can you walk the walk and talk the talk? Today’s post is brought to you...