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  • Blog

Our Direction Forward

September 25, 2019 This past weekend, Alchemer launched its new website. We might not normally...

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How to Improve App Ratings and Reviews

Ratings and reviews are the lifeblood of the mobile app world. They provide social proof...

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How Mobile Apps Improve the Effectiveness of Customer Loyalty Programs

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer...

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Three QSR Brands with Innovative Mobile Ordering Ecosystems

Mobile order and pay can improve the in-store experience for quick service restaurants (QSRs) tremendously....

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2019 Benchmarks for Finance Apps

Although all apps are published to the same app stores, customer expectations and use cases...

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2019 Mobile Benchmarks, by App Category

Last month, we released the 2019 edition of our Mobile Customer Engagement Benchmark Report. The...

A bar graph shows Average Interaction Rate and Average Response Rate from 2016 to 2018. Interaction rate increases yearly, with 2018 highest. Response rate rises from 2016 to 2017, then drops slightly in 2018. Apptentive Benchmark is at the top.
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Mobile Customer Response Rates Grew by 20% Last Year: New Data from our 2018 Benchmark Report

Customer centricity and customer experience management are the hot topics of this year’s business conversations....

Illustration of a person with a heart-shaped backpack sitting beside a winding path. Signs along the path read Love, Rekindle, Heartbreak, and Crush, with mountains in the background. Text above the path says Customer Journey Experience.
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To Gauge CX, Measure Your Customers’ Journey Experience

We all recognize a bad customer experience (CX) when we have to suffer through one....

A tablet displaying a graph with engagement on the x-axis and the number of customers on the y-axis. The graph features a large orange area labeled Silent Majority and smaller gray and green sections for Vocal Minorities.
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Most Brands Hear from Less Than 1% of Their Customers

Customers are hard-pressed to leave feedback in any form, and the way digital customer feedback...

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How Often Should You Update Your Mobile App?

With a website, you can release new features whenever you want. But the app stores’...

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4 Factors to Consider Before Paying for Customer Acquisition

Launching your platform and initializing your monetization strategy is only the beginning. Sure, once your...

Panel discussion promotional image featuring five speakers: Katie van Zyl, Ashley Etwein, Christopher An-Traumer Dumjovic, Dan McCone, and Christy Culp. The topic is Giving Customers a Seat at the Table to Create a CX Strategy That Stands Out.
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Use CX to Give Customers a Seat at the Table

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how...

Funnel chart titled The Retention Problem showing iOS and Android user retention percentages: 100% at acquisition, 24% after 3 months, 14% after 6 months, 7% after 9 months, and 4% after 12 months. Source: Flurry Analytics & Estimates.
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Boost Mobile Customer Retention in 4 Steps

In mobile marketing, retaining customers costs less than acquiring new ones, and retention can also...

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8 Steps to a Better Mobile Customer Experience

From our favorite retailers to our favorite restaurants, today’s customers place great value on every...

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Five best practices for crafting the perfect survey invitation email

Why you should leverage survey invitation emails Survey invitation emails are a lucrative way to...

  • Blog

How to detect and prevent workplace bullying

From school bullying to workplace bullying, the level of unwanted and aggressive behavior is now...

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How to take your CX from good to great with data collection and CRM technology

Many companies understand the value of customer experience but lack the analytics needed to strategically...

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How to bridge the gap between market research and brand development

Brand managers face a tough job. They must cut through the noise to position a...

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How to Collect Personal Information with Surveys

  Collecting Personal Information with Surveys Should Be Handled Delicately Depending on the initiative that...

Patient Experience
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Why patient experience matters

The long and short of it: In healthcare, patient experience is the biggest contributor to the...

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