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  • Blog

Overcome 14 Common Mobile Product Management Challenges

Mobile product managers no longer simply oversee the product backlog or just organize their team’s...

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Get up to speed faster with our integrated digital learning system

By Ron Quan, Director of Learning and Development Making it easier for you to meet and exceed...

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  • Blog

NPS Alone isn’t Enough. Here’s Why.

Aside from acting as a badge of honor (and sometimes a point of shame), NPS...

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As Alchemer Evolves, So Does Your Experience

By Kristin Vroman, Senior Manager of Product Management, and Chris Cantrell, Senior UX Designer We...

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  • Blog

Alchemer and PDRIB Power Ground-Breaking Research on Blindness

With SurveyGizmo, Mary Ann Mendez has been able to design advanced surveys, and that has...
A smartphone displays a feedback survey pop-up with blurred text, showing options for No and Yes. Behind it, a screen shows a chart with a circular graph and star ratings.
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Mobile App Ratings Reflect Your Customer Relationships – Here’s How to Improve Them

Emotion is at the heart of understanding, measuring, and improving our relationships. And people are...

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The Activated NPS Solution Drives Higher Customer Satisfaction

By Vanessa Bagnato, Director of Solutions Marketing Customer-focused organizations often measure their success by their...

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How to Manage Brand Reputation on Mobile Channels

Learn how to address negative online reviews and key strategies to earn more positive public...

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Private: How Four Winds Interactive Increased Employee Engagement 10-fold by Taking Immediate Action on eNPS Feedback

By Christie Carlson, Senior Account Manager, Alchemer The Competitive Advantage of Engaged Employees More and...

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  • Blog

The Best Product Management Quotes from Top Industry Leaders and Influencers

The role of the product manager is changing faster than ever. What was once a...

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Voice of the Customer Technology Buying: Turn Fear Into Power

In Gartner’s November 2019 “Accelerate Buying Decisions” article, analysts make an important distinction: “Technology buying...

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Alchemer Launches Activated NPS Solution

SurveyGizmo launched its Activated NPS Solution today, making it easy to respond to Net Promoter...
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How Customer Emotion Impacts Customer Sentiment

Experts suggest understanding customer emotion and customer sentiment is the key to unlocking customer experience...

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Closing the Customer Feedback Loop Done Right

A Guest Blog by Ashley Halsey Many companies ask for customers’ feedback, and they’ll spend...

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  • Blog

Putting Feedback Into Action

When you look at the customer-service revolution, putting the changes into perspective lets you see...

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Top UI Design Tools for Creating Mockups and Prototyping

What makes an effective UI design? A skillful designer, the right combination of design elements,...

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Strategies to Help Food and Drink Brands Improve Customer Engagement

Every year, we publish our annual Mobile Customer Engagement Benchmark Report. The report is meant...

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  • Blog

G2 Crowd Crowns Alchemer an Industry Leader

The G2 Crowd announced its Fall 2019 results in which SurveyGizmo won a total of...
A person’s hand interacts with a virtual interface displaying six award badges from G2, labeled High Performer, Most Implementable, Fastest Implementation, and Leader for Enterprise and Small Business, all for Fall 2019.
  • Blog

Business Users Love Alchemer

G2.com is a valuable resource for businesses looking to invest in enterprise solutions. It provides...

Text on an overlapping layered background reads: “You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?”—Annette Franz.
  • Blog

The Best Customer Experience Quotes

Customer experience (CX) is defined as “the customer’s perceptions and related feelings caused by the...

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