A guide to choosing the right Alchemer plan.
Every team wants to act on feedback—but not every team needs the same tools to do it.
At Alchemer, we offer flexible plans designed to meet you where you are. Whether you’re sending your first survey or scaling a feedback program across teams and tools, there’s a plan that fits your goals.
Let’s help you find the right one.
For individuals and small teams
Individual and Small Team plans are great for those who want powerful survey tools and don’t need a full platform that can deliver more complex program results.
This option is right for you if you:
- Work solo or with a small team (3 or less users)
- Need to get surveys out quickly, without waiting on IT
- Want essential features like logic, branching, and clean reporting
- Distribute surveys via email, links, or embed
- Prefer a self-serve setup with monthly or annual plans
You’ll get: intuitive survey building, thoughtful design options, and easy-to-use reporting—without the learning curve.
Ideal for: marketers, researchers, or anyone gathering quick insights from customers, employees, or stakeholders.
For organizations running feedback at scale
Business Platform plans are built for organizations ready to operationalize feedback across teams and technologies.
This option is right for you if you:
- Collect feedback across web, mobile apps, or in-product experiences
- Want to personalize and target surveys with CRM or behavioral data
- Need to automate follow-ups or close the loop at scale
- Need multiple ways to collect direct and indirect feedback from your customers
- Robust, AI-powered analytics with easy to build dashboards
- Manage feedback across multiple teams or departments
- Prioritize enterprise-level support, governance, and security
- Prefer personalized onboarding and a dedicated Customer Success Manager
You’ll get: access to 400+ available integrations, AI-powered text analysis, and automation that helps you act fast on what customers are saying.
Ideal for: CX, marketing, product, operations or HR teams managing end-to-end customer, stakeholder or employee experience.
Comparison Chart
| Buyer Need | Individual or Small Team | Business Platform |
|---|---|---|
|
Team size |
Individual users or smaller teams (<3 people) |
Mid-size to large organizations or any team driving a feedback program at scale |
|
Launch speed |
Fully self-service – set-up as quickly as you want |
Most customers launch their first survey within 2 weeks, plus access to guided onboarding |
|
Feedback types |
Surveys with 43 question types |
Long-form surveys, in-app surveys and prompts, sentiment metrics, two-way messaging, indirect feedback |
|
Touchpoints |
Mostly email or link-based surveys |
Web (embedded and intercept), in-product, email, SMS, offline (QR code and kiosk), integrated system |
|
Personalization |
Logic and branching: skip, loop, merge code, url variable |
Advanced personalization using data from integrations like a CRM or behavior based actions |
|
Reporting |
Standard reports (no build time with some filter and segmentation capabilities built in) plus exports |
Advanced cross tab reports, cross-survey reports, and Executive Reports |
|
Automation |
Not Available (manual follow-up or exports) |
Full automation: trigger surveys, send alerts, update any system with data |
|
Integration support |
Manual exports/imports |
400+ integrations, APIs, and workflow automation |
|
Security needs |
Robust but not customized |
SSO, role-based access, HIPAA, FERPA, in-house SOC, certified ISO 27001 and SOC 2 Type 2, regulatory compliance (GDPR, CCPA), AWS-backed infrastructure, data encryption in transit and at rest, strict access controls |
|
Analytics |
Not available (only external analysis following data export) |
AI-powered insights, AI-based open text analysis, AI-assisted search, automated trend analysis, role-based dashboards |
|
Customer journey visibility |
Individual survey-level insights and reporting |
End-to-end customer journey insights, connected across tools and teams |
|
Support |
Email and phone support (dependent on plan) |
24/7 support and dedicated Customer Success Manager |
Still not sure where you land?
- Do you just need to collect feedback—or do you need to connect it across systems and act on it in real time?
- Will feedback live with one person in your organization—or power decisions across departments?
And if you still need help deciding – take our short quiz here →
Start where you are, grow when you’re ready
No matter your size or stage, Alchemer is built to evolve with you. Many of our customers start with an individual or small team plan—and grow into a business platform as their needs expand.
Let’s find the right plan for you. Explore plans and pricing →