Let’s be honest: “software implementation” doesn’t usually excite people. It brings to mind long project plans, dull meetings, complex integrations, and an expensive consultant telling you how to run your business.
At Alchemer, we believe onboarding should feel the opposite of that. It should feel like momentum.
Alchemer onboarding is designed to help you launch fast, extract insights early, and get real results – without weeks of friction. The difference between software potential and actual performance almost always comes down to two things:
- A platform thats easy to use
- An onboarding experience that meets your goals
This post will walk you through what onboarding looks like at Alchemer. Step-by-step and how we help every customer get value quickly.
What is Alchemer’s onboarding philosophy?
Most enterprise onboarding programs start with a checklist. Ours starts by building on what we’ve already learned. Your goals, your challenges, and what success looks like for your team.
We ask:
- What prompted your team to invest in a feedback platform?
- What problems are you trying to solve?
- What would success look like in the next 30, 60, 90 days?
From there, onboarding becomes a strategic, hands-on, expert led process. Our customer success and onboarding teams guide you through setup, best practices and optimization based on your use case. Whether it’s survey logic, automation or integrations.
Not one size fits all: Every customer gets personalized time
No two companies use Alchemer the same way, and that’s exactly the point. Onboarding isn’t one-size fits all with every customer needing or wanting the same level of onboarding.
With that said, at Alchemer, every single customer gets hours of included, personalized onboarding. I repeat… every single customer!
Naturally, the length of your standard onboarding depends on which Alchemer suite(s) you purchase. The more products you buy, the more onboarding you’ll need — and get:
- Alchemer Collect (2 hours): By the end of this session, your team will be ready to design and distribute surveys effectively, capture valuable insights fast, and set up admin and user access to fit your organization’s needs. For customers with a mobile app, we’ll also walk through setting up our Digital SDK.
- Alchemer Connect (+2 hours): You’ll learn how to integrate Alchemer with your external systems and automate data workflows. By the end, you’ll have your key connections established and be able to trigger automated feedback flows that save time and reduce manual work.
- Alchemer Clarity (+3 hours): You’ll define your research goals, structure scalable feedback programs, and gain hands-on experience using advanced analytics, AI, and reporting tools. By the end, your team will be equipped to turn customer feedback into clear, data-driven action.
The hours above are just for personalized onboarding with our team. Every customer also gets access to Alchemer University’s 30+ hours of on-demand training, featuring hundreds of helpful videos on topics like survey distribution, reporting, and survey logic. Our public help center, Alchemer Help, features over 1,000 articles covering everything from API documentation to best practices. This is also a great option for getting new or additional team members up to speed quickly.
For customers with prior experience running surveys or managing feedback programs, our standard onboarding is usually more than enough to get you up and running quickly — with confidence.
Go the extra mile with our onboarding team
From first-time feedback builders to experienced CX teams migrating from other tools, Alchemer offers advanced onboarding and professional services to ensure a seamless start.
- Platform Pro: Four additional expert-led sessions designed to help your team go deeper — building complex programs, mastering integrations, and aligning every workflow to your business goals.
- Guided Launch: Go beyond standard onboarding with hands-on, side-by-side support tailored to your specific use cases. You’ll get four sessions plus two hours of design and testing time, guided setup for real-world use cases, and practical help as you implement.
- Professional Services: For teams that are looking to lighten their internal workload or level their programs up, our experts can build or migrate your entire feedback program from start to finish — complete with custom scripting, data integrations, and end-to-end platform setup.
Every onboarding experience is built on partnership. You’re not just “taught” — you’re coached, by experts in CX strategy, survey science and platform architecture.
What are Alchemer customers saying?
We’ve helped hundreds of teams — from global enterprises to non-profits — get results fast.
Here’s what customers are saying and seeing:
- 80% of Alchemer customers agree that implementation is fast and easy.
- 84% of customers launch their first survey or project in under two weeks.
And the feedback speaks for itself:
“A very powerful and customizable platform. The onboarding team has been great and got us started really quickly.”
— Senior Customer Research & Insights Manager at an e-commerce brand
When onboarding feels this easy, adoption isn’t a challenge — it’s a natural outcome.
Your success starts here
With Alchemer, every training session, conversation, and coaching moment is designed to help you get the most out of your investment, your data, and your team’s time.
Prospective customer? Talk to our Sales Team to learn about onboarding options that fit your organization.
Already an Alchemer customer? Our Professional Services Team can help you take your programs to the next level — with custom builds, deeper integrations, and ongoing optimization.