The Business of Feedback Ep 6: 2026 CX Predictions

What’s next for customer experience? In this forward-looking episode, Alchemer CMO Bo Bandy sits down with Ryan Tamminga, SVP of Product and Services, to dig into the trends that will shape how organizations listen, learn, and act in 2026.

Together, they unpack the shifts already gaining momentum, and the ones poised to redefine how teams deliver standout experiences. Expect bold ideas, practical insights, and a few surprises along the way.

If you’re shaping CX strategy, or you just want to stay a step ahead, this is an episode you won’t want to miss.