Executive Leadership / Strategy

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  • Blog

Switching from Qualtrics doesn’t have to be hard

Register for our upcoming webinar on migrating to Alchemer here -> How Alchemer makes survey...

  • Analyst Report

Gartner® Brand Health Tracker Report 2026

Tracking brand health to measure and communicate impact can be difficult to manage. Gartner® released...
A Forrester Vision Report titled How To Measure Customer Experience Performance And Prove ROI is displayed on a green grid background. The summary section is highlighted in green at the bottom of the report cover.
  • Analyst Report

Forrester Vision Report: How To Measure Customer Experience Performance And Prove ROI

Learn which CX metrics matter most, how to embed insights into organizational decision-making, and how...
Alchemer banner titled The Business of Feedback: 2026 CX Predictions with photos of two smiling people, Ryan Tamminga and Bo Bandy, and orange geometric background.
  • Webinar

The Business of Feedback Ep 6: 2026 CX Predictions

In this forward-looking episode, Alchemer CMO Bo Bandy sits down with Ryan Tamminga, SVP of...
A webinar slide titled From metrics to money: How to win your CFO’s confidence (and your next budget) with speaker names Bo Bandy and Jove Oakley, and their black-and-white photos on a dark green background.
  • Webinar

From metrics to money:​ How to win your CFO’s confidence (and your next budget)

Marketers and finance leaders may speak different languages, but they share the same goal: driving...
A collage featuring a hand using a tablet stylus, a calculator on documents, and two people shaking hands, all set against a dark green grid background with an orange geometric accent.
  • E-Guide

The Marketing Leader’s Guide to the CFO

It’s no secret, the value of a great customer experience is well known and appreciated....
A woman in a white blazer speaks into a microphone at a conference table, with three colleagues sitting beside her, all focused and attentive in a well-lit office setting.
  • Checklist, E-Guide

The Public Sector Playbook to Collecting Better Feedback and Improving Citizen Experience

Public expectations are constantly evolving, and citizens are more tuned into what their state and...
Webinar promotional graphic titled A CFOs Perspective on CX with headshots of Jove Oakley, CFO, and Bo Bandy, CMO, from Alchemer, on an orange background with an upward arrow.
  • Webinar

The Business of Feedback Ep 4: A CFO’s Perspective on CX

Join Alchemer’s CMO Bo Bandy and CFO Jove Oakley for a candid conversation on how...
A video title screen features the text “How Company Sage Delivers Standout CX” with headshots and names of Bo Bandy, Andrew Pierce, and Jeff Cummings, alongside their roles at Alchemer and Company Sage.
  • Webinar

Behind the Strategy: How Company Sage Delivers Stand Out CX

Join Alchemer’s CMO, Bo Bandy, for a powerful conversation with Company Sage’s CEO and Founder,...
A stylized orange microphone stands on the left, with text on the right: Episode One - Alchemer Webinar Series: The Business of Feedback. The State of CX & 2025 Predictions. Icons for Spotify and YouTube are below, with a website link.
  • Webinar

The Business of Feedback 1: The State of CX and 2025 Predictions

Join Alchemer thought leaders for a NEW type of webinar series: The Business of Feedback....
A man and a woman in business attire sit at a desk with a laptop and documents, discussing employee feedback. Two other people stand nearby, holding papers, with large windows providing natural light in the background.
  • Case Study

Turning employee feedback into strategy​

Paychex needed a scalable, efficient system to evaluate training success and employee satisfaction and a...
Five people are seated around a wooden table with laptops. They appear to be collaborating or working individually. The room has wooden walls and a window letting in natural light. A plant and some water bottles are on the table.
  • Case Study

Scaling TechSoup’s nonprofit outreach

TechSoup relies on Alchemer to distribute eligibility surveys to one million nonprofit organizations across the...
Two people in business attire hold tablets, engaged in discussion. Accompanying text highlights the importance of a scalable, customer-focused CX program, emphasizing statistics: 81% of organizations and 73% of customers value CX for business growth.
  • E-Guide

The Complete Guide to CX Transformation

This essential how-to handbook reveals the strategies and tools that today’s top CX teams use...
Webinar announcement titled Overcome 6 Key CX Challenges in 2025, featuring Christie Carlson, Director of Sales and Customer Success, and Ashley Cayla, Director of Strategic Customer Success. Headshots of both are displayed
  • Webinar

Overcome 6 Key CX Challenges in 2025

CX and feedback professionals face a mountain of challenges coming into the new year. We...
Screenshot on a desktop screen of Alchemer's "Mastering Customer Centricity in Financial Services" Checklist. The title is in a bright yellow with the Alchemer logo in the top left. Below begins the intro text of the checklist.
  • Checklist, E-Guide

Checklist for Mastering Customer Centricity in Financial Services

In today’s fast-paced financial services landscape, customers aren’t just hoping for personalized, seamless experiences—they’re demanding...
Two open business guides are displayed on a transparent background. The cover of one guide reads Proving the Value of Your CX Program. Both guides contain text and graphs inside.
  • E-Guide

The Quick Guide to Proving the Value of Your CX Program

We know CX teams play a crucial role in boosting customer value and driving revenue,...
Two open business guides are displayed on a transparent background. The cover of the guide reads "Customer-Obsessed CX Program". The other is the inside of this guide. Both guides contain text and graphs inside.
  • E-Guide

The Quick Guide to Creating a Customer-Obsessed CX Program

Ready to scale your CX program? This guide is your secret weapon for leveling up...
A group of people, including two adults and two children, walk together in a park. They are smiling on a sunny day. The logo of the Salem Neighborhood Associations is on a laptop screen with the text: Your voice. Your neighborhood. Your community.
  • Case Study

City of Salem, OR

The growing city of Salem provides services to over 179,000 residents. As the community expands,...
A teacher helps three students with their studies at a library table. The scene is displayed on a laptop screen, featuring the group focused on a book and notebook on the table. Shelves filled with books are visible in the background.
  • Case Study

How a Leading U.S. Nonprofit Uses Alchemer to Power Their Organization

Renew Partnerships chose Alchemer to help run their organization, provide the insights to drive change,...
A video call interface with four participants visible in separate grid sections. The top left window shows a man with a blurred background, the top right a woman with a plant behind her, the bottom left a woman with glasses, and the bottom right a man in plaid.
  • Webinar

Forrester Case Study: Maximizing ROI for a CX Platform for B2B and B2C Success

Learn how international cybersecurity company Malwarebytes selected a CX platform and delivered the ROI they...
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