7 numbers reshaping how companies use AI in the customer experience in 2026
From 89% hurt by AI to a 20% silent-churn rate, 7 stats from Alchemer’s 2026...
8 things customers expect from companies that use AI
From a reachable person to visible action, Alchemer’s 2026 data reveals 8 things customers expect...
Alchemer research finds 20% of customers spend less after a poor experience, while only 8% leave a review
After a poor feedback experience, 20% of consumers quietly buy less and just 8% leave...
AI reset what “fast” means: 59% of customers now expect quicker responses
59% of consumers expect faster responses once they know a company uses AI to analyze...
The more consumers use AI, the more they expect from it
Daily AI users are 2.5x more likely to pay for human support (27% vs. 10%)...
Alchemer research shows customers don’t hate AI. They hate when it makes things harder
Only 17% of consumers want AI out of their customer experience. Alchemer’s 2026 data busts...
How to move from AI to human support without making customers repeat themselves
30% of customers repeat information they already gave. Alchemer’s 2026 data shows how to build...
Alchemer research finds 44% of customers say AI has made it harder to reach a real person
44% of consumers say AI made it harder to reach a person, and 43% would...
9 ways AI is hurting the customer experience, ranked by 2,009 consumers
Alchemer’s 2026 data ranks the 9 ways AI hurts customer experience, from hard-to-reach humans (44%)...
89% of consumers say AI has hurt their experience with a company, according to Alchemer research
New Alchemer data: 89% of consumers say AI has hurt their experience with a company,...
- Analyst Report
The 2026 Gartner® Market Guide for Reputation Health Tracking Providers | Alchemer
Read the 2026 Gartner Market Guide for Reputation Health Tracking Providers. Twelve provider profiles and...
- Blog
What your bettors are already telling you (in the app store)
Sports betting and iGaming operators generate an enormous, ongoing stream of customer feedback every single day. Most...
- Webinar
Digital data in Dashboard: what’s possible, what’s new, what’s next
Your in-app feedback now lives inside Dashboard — Alchemer’s analytics platform — so you can...
- Blog
Survey Invite Channels: Deliver surveys where your customers already are
Email has been the standard way to invite customers to surveys for years. It works—but it’s no...
- Webinar
Turning voice of the customer into revenue: Malwarebytes’ lessons in product-led growth
Join Alchemer and Malwarebytes as we unpack the exact steps that helped the leading cybersecurity...
- Webinar
Scaling Beyond Surveys: See What You Can Build With Alchemer
In this fast-paced webinar, we’ll help you scale beyond one-off surveys with a fast, practical...
- Case Study
How Malwarebytes leveled up its CX — and grew in a mature market
In cybersecurity, growth is hard-won. The threats change daily, the competition is fierce, and customer...
- Webinar
The Business of Feedback Ep 6: 2026 CX Predictions
In this forward-looking episode, Alchemer CMO Bo Bandy sits down with Ryan Tamminga, SVP of...
- Webinar
From metrics to money: How to win your CFO’s confidence (and your next budget)
Marketers and finance leaders may speak different languages, but they share the same goal: driving...
- Webinar
From Feedback to Impact: Unlocking Growth with Alchemer Digital
In this fast-paced webinar, we’ll explore how users are turning in-app feedback into a strategic...