Why Businesses Connect Alchemer With Shopify
Here are a few ways teams put this automation to work:
- Feedback automation: Automatically launch Alchemer Workflows when customers complete critical Shopify events like paying for an order—ensuring timely, relevant feedback after every transaction.
- Dynamic customer routing: Use If/Else Logic and Send Email Actions to escalate low scores, send thank-you emails to promoters, and route insights to support or fulfillment teams for faster resolution.
- Flexible event-driven insights: Capture customer experience data from any Shopify webhook event by parsing fields from your sample payload—enabling personalized, context-rich feedback flows.
What Our Customers Say
"Alchemer support (rarely needed but greatly appreciated) seals the deal for me!
I've been using Alchemer daily for years, and their platform is extremely reliable, easy to work in, and flexible, and their support is off-the-charts..."
Reviewed by Susan B., President/CEO
How To Set Up the Alchemer + Shopify Integration
Setting this up yourself is pretty quick — and once it’s done, the data flows automatically:
-
Step 1:
In Alchemer Workflow, create a new Workflow and select Shopify as your initiator. -
Step 2:
Copy the unique Webhook URL generated during setup and paste it into Shopify’s webhook configuration under Settings → Notifications → Webhooks. -
Step 3:
Paste a sample JSON payload from Shopify to let Alchemer automatically detect and parse all available fields. -
Step 4:
Once set up, the Shopify webhook fires whenever the selected event occurs—triggering your Alchemer Workflow and kicking off your feedback automation. View setup documentation →
Resources
- Ungated Webinars (not shown in Resource Library)
Want to see Shopify + Alchemer in action?
Talk with our team about how to connect customer feedback with your specific needs to drive action.
