Why Businesses Connect Alchemer With Gladly
Here are a few ways teams put this automation to work:
- Post-interaction CX feedback: Send customer experience or CSAT surveys from Alchemer after conversations end in Gladly, and automatically update Gladly customer records with scores, comments, and key attributes.
- Personalized surveys from Gladly data: Pull customer details and custom attributes from Gladly (like customer type, last interaction context, or segment) into Alchemer to tailor questions and messaging for each individual.
- Workflow automation on conversation close: Use the Gladly initiator so that “Conversation Closed” events automatically kick off Alchemer Workflows—sending feedback requests, routing low scores, and helping teams consistently close the loop.
What Our Customers Say
"Alchemer support (rarely needed but greatly appreciated) seals the deal for me!
I've been using Alchemer daily for years, and their platform is extremely reliable, easy to work in, and flexible, and their support is off-the-charts..."
Reviewed by Susan B., President/CEO
How To Set Up the Alchemer + Gladly Integration
Setting this up yourself is pretty quick — and once it’s done, the data flows automatically:
-
Step 1:
In Alchemer Survey, add a Gladly Integration Action and authenticate with your Gladly URL, email, and token. In Alchemer Workflow, select Gladly as your initiator and connect using the same credentials. -
Step 2:
For surveys, select whether to Update Customer (push survey responses into Gladly) or Get Customer (pull customer data into Alchemer). -
Step 3:
Pick the lookup field (like Customer Email or Customer ID), then map Alchemer fields to Gladly fields so responses update the right customer. -
Step 4:
(Activate your surveys or Workflows and use the Action Log to see if each Gladly update or lookup succeeded. View setup documentation →
Resources
- E-Guides
Want to see Gladly + Alchemer in action?
Talk with our team about how to connect customer feedback with your specific needs to drive action.
