Why Businesses Connect Alchemer With BigCommerce
Here are a few ways teams put this automation to work:
- Post-purchase & shipping feedback: Trigger Alchemer Workflows when a cart converts or a shipment is created in BigCommerce, then send order or delivery experience surveys right after a successful purchase.
- Abandoned cart insight & recovery: Initiate feedback Workflows when a cart is abandoned to understand why shoppers didn’t complete checkout—and use responses to refine pricing, UX, or messaging.
- Customer and order–aware messaging: Leverage BigCommerce data (order totals, shipping details, customer attributes) passed into Alchemer as merge fields to personalize survey questions, email content, and routing logic.
What Our Customers Say
""[Alchemer integrations] puts constant feedback in front of the right people with project management software integrations."
Verified User G2
How To Set Up the Alchemer + BigCommerce Integration
Setting this up yourself is pretty quick — and once it’s done, the data flows automatically:
-
Step 1:
Create a new Workflow in Alchemer and choose BigCommerce as your Workflow initiator. -
Step 2:
Select whether the Workflow should start when a shipment is created, a cart is converted, or a cart is abandoned, depending on where you want to capture feedback. -
Step 3:
Create a BigCommerce Store-Level API Account, grant read-only scopes, then copy the Client ID, Access Token, and Store Hash into the Alchemer BigCommerce authentication screen. -
Step 4:
Save the initiator, then use the BigCommerce fields (passed in as merge codes) to drive survey invitations, apply If/Else logic, and route alerts or follow-up emails to the right teams. View setup documentation →
Resources
- Ungated Webinars (not shown in Resource Library)
Want to see BigCommerce + Alchemer in action?
Talk with our team about how to connect customer feedback with your specific needs to drive action.
