Powering the Future of Customer Experience Intelligence.

Get a 360* view of the customer experience with feedback from every channel

The acquisition of Chatmeter strengthens Alchemer’s mission to help organizations act on feedback faster and more intelligently. Together, we’re redefining how you act on feedback.

Our shared goal is to give brands a 360° view of customer experience – and the tools to turn insights into measurable impact.

What Chatmeter Brings to the Table

Capture, analyze, and act on customer sentiment across every channel to improve experiences and reputation.

Reputation Management

Monitor and respond to reviews across 100+ sites.

Control your brand’s reputation everywhere – Monitor and respond to reviews across Google, Yelp, Facebook, and more.

Actionable insights from real-time feedback – Track sentiment, competitor comparisons, and ranking trends.

Streamlined review response – Save time with bulk responses, suggested replies, and customizable templates.

Deep dive into consumer trends – Use sentiment dashboards and LBV scoring to guide strategy.

Comprehensive reporting and analytics – Compare locations, track performance, and visualize data for smarter decisions.

Listings Management

Update, manage and monitor every online listing for every location – all from one dashboard.

Boost local search visibility – Increase local search results by 75% and achieve higher conversion rates.

Single source of truth for listings – Eliminate inaccuracies, duplicates, and bad data across all platforms.

Bulk editing and instant alerts – Update thousands of listings in seconds and fix errors immediately.

Local Brand Visibility scoring – Measure and improve your SEO performance against competitors.

Dedicated support and API partnerships – Access expert help and direct integrations with top search engines.

Competitive Intelligence

Discover in-depth answers from your competitors’ real customers.

Uncover competitor insights from real customer feedback – Get location-based intelligence by city, state, or region to identify opportunities and win locally.
Eliminate blind spots – Answer questions about competitors and their customers that were previously impossible to know.
Act fast with real-time data – Identify underperforming areas and address gaps immediately for a competitive edge.
Advanced AI-powered analysis – Proprietary models analyze millions of reviews every second for deep, actionable insights beyond basic tools.
Differentiate your brand effectively – Spot competitor weaknesses and market gaps to position your brand for success.

Local Pages

Boost local visibility with accurate, optimized listings.

Convert searches into visits – Create compelling, search-optimized landing pages for every location.

Fast, flexible page management – Update hours, add local content, and integrate features easily.

ADA compliance and multi-language support – Ensure accessibility and inclusivity for all customers.

Enhance search dominance – Rank first with optimized listings and fill the rest of page one with local pages.

Proven results – Drive organic traffic and online orders with integrated, location-specific pages.

Analytics Studio

The easiest way to understand and take action on customer feedback.

Real-time dashboards connecting reputation trends with business outcomes.

Turn customer interactions into actionable insights – Transform reviews, clicks, and searches into data that drives smarter decisions.

Real-time sentiment analysis – Understand customer trends and pain points across all locations instantly.

Customizable, automated reporting – Deliver easy-to-read reports to leadership and store managers for transparency.

Advanced filtering and BI integrations – Seamlessly connect with tools like Tableau and Domo for deeper analysis.

Proactive issue resolution – Spot and address negative trends before they impact your brand.

Pulse AI

The easiest way to understand and take action on customer feedback.

Instant answers from real customer feedback – Ask any question and get AI-powered insights from reviews in seconds.

Data-driven decisions, not guesswork – Drill down by location, region, or provider for precise analysis.

Boost retention and lifetime value – Identify and fix issues causing negative reviews and social posts quickly.

Optimize marketing and product strategies – Spot-check customer perception of new offers and initiatives in real time.

Your always-on focus group – Continuous insights into customer sentiment without costly surveys.

“Customer feedback comes in many forms — from surveys to social posts. Chatmeter helps brands understand what customers are saying online, while Alchemer turns that insight into action. Together, we give businesses a complete view of customer sentiment to improve experiences and drive growth."

– Martin Mrugal, CEO, Alchemer

Why Customers Love Chatmeter

LaserAway’s growth depended on strong visibility and engagement, but it faced challenges in generating more reviews, increasing response rates, and converting visibility into leads across many locations.

Solution

Chatmeter enabled centralized review management, streamlined response workflows, and amplified review volume and responsiveness.

Outcome
• +62% in review volume
• +135% in response rate
• 20–30% boost in organic leads within 9 months

CareVet needed a way to maintain a high-quality online reputation across 175 veterinary hospitals, respond quickly to feedback, and scale operations more efficiently with a small marketing team.

Solution

By partnering with Chatmeter, CareVet centralized review monitoring, enabled daily alerting and response workflows, and adopted generative AI tools to craft personalized review replies at scale.

Outcome
• +34% review response rate
• 4.6 overall star rating
• 11% increase in direct search traffic

As Rise expanded across multiple locations, they struggled to manage listings, monitor reviews, and provide unified visibility using manual or fragmented tools.

Solution

Rise adopted Chatmeter’s connected platform to centralize reputation management, listings correction, KPI monitoring, and task workflows across all levels of the business.

Outcome
• 5,367 new 5-star reviews
• 4.5 average rating
• 87.8% of reviews purely positive

FAQ

Will Chatmeter and Alchemer products change?

No immediate changes. Both platforms will continue to serve customers as before, with updates on cross platform integrations coming soon.

Will support or account contacts change?

Current support and account management remain unchanged.

What new benefits can customers expect?

Access to expanded analytics capabilities, new ways to collect and act on feedback, combined survey + reputation insights, and improved visibility tools.

How can I learn more about Chatmeter?

Our team would be happy to help you explore if Chatmeter’s capabilities are a good fit for your needs, contact us here.

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Read the latest
Chatmeter report

Dives into learnings from over 300,000 consumer
reviews across 26 major QSR chains.