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Category: Survey Tips

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A woman sitting indoors on a chair, smiling and looking at her smartphone as she takes a survey on her mobile phone. She has dark hair tied back and is wearing a white blouse with a light-colored cardigan. The background shows a blurred dining area.
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  • Alchemer Survey, Survey Tips

Survey software 101: Answers to the most common questions about surveys

Surveys are one of the most effective tools for collecting structured and unstructured feedback—and the...

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  • Alchemer Survey, Survey Tips

Why survey branding and customization matters

Every customer touchpoint is an opportunity to strengthen your brand. Consistency in design whether through...

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  • Survey Tips

How to write great customer survey questions: 10 best practices for CX teams

A successful survey has a number of components, from its design to the target audience...

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  • Alchemer Survey, Customer Experience, Survey Tips

11 best practices for the perfect customer experience survey 

Smart thinking: you’ve decided to use a survey to gather feedback on your company’s customer...

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  • Alchemer Digital, Mobile Apps, Survey Tips

The power of in-app surveys: 4 ways to improve the mobile app experience 

It goes without saying that today’s consumers spend an incredible amount of time on their...

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  • Alchemer Survey, Survey Tips

The science of survey timing: When to send surveys to maximize response rates

Surveys are one of the most effective ways to get valuable feedback from your target...

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  • Alchemer Survey, Survey Tips

Survey smarter: four ways to improve your survey strategy

Today, it’s well understood that customers expect organizations to ask for their feedback. However, many...

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  • Alchemer Survey, Survey Tips

Playing with Logic to Collect Better Feedback

Tips and Tricks to Turn Your Feedback into Gold When creating surveys and soliciting feedback,...

A person in a suit points at a digital screen with a prominent question mark at the center. Surrounding it are circular icons of people, symbolizing connections or a network—perhaps hinting at how NPS questions are answered—all set against a blurred background.
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  • Product Feedback, Survey Tips

Combining Reports – An Answer to One of Your NPS Questions 

Most people don’t realize that the team at Alchemer reads every NPS® (Net Promoter Score)...
A person in a suit points at a digital screen with a prominent question mark at the center. Surrounding it are circular icons of people, symbolizing connections or a network—perhaps hinting at how NPS questions are answered—all set against a blurred background.
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  • Features, Survey Tips

Survey Templates – An Answer to One of Your NPS Questions

Learnings from your NPS responses Most people don’t realize that the team at Alchemer reads...

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  • Customer Feedback, Features, Survey Tips

Administrative Questions – An Answer to One of Your NPS Questions 

Administrative Questions are not visible to the respondent but are available to Alchemer license holders...
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  • Education, Features, Survey Tips

Tips and Tricks to Get the Most Out of Alchemer Help Documentation

Alchemer has nearly 1,000 documentation articles covering every facet of the application. To help you...
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  • Survey Tips

5 Quick Tips to Improve Survey Response Rates 

By DJ Francis, Demand Generation & Digital Marketing Manager, Alchemer  You create your survey, test...

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  • Customer Feedback, Features, Survey Tips

Discovering How to Use Contact Lists – An Answer to One of Your NPS Questions

We read each NPS comment. Today’s issue: “One area where currently I think Alchemer could...
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  • Market Research, Survey Tips

How to Make Sure Your Survey Emails Reach Your Respondents

The deliverability of your emails (how often emails reach your contacts' inboxes) requires continual effort...
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  • Market Research, Survey Tips

Understanding the Different Biases in Surveys 

The biggest challenge is that researchers might not be aware that they’ve created a biased...
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  • Customer Story, Flexibility, Survey Tips

Are you getting the most value from Alchemer?

We talk to our customers all the time about how they’re using Alchemer. And, for...
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  • Survey Tips

The First Timer’s Guide to Surveying with Panels

Surveys are crucial research tools. The results can significantly impact your company’s business plan or...

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  • Flexibility, Survey Tips

How to Integrate Surveys in Your LMS to Measure Training Impact

Surveys are a critical piece of any Learning Management Software (LMS). Ideally, feedback is collected...

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  • Features, Survey Tips

Quick Way to Show Only Relevant Survey Questions Using Logic

The path to completing a survey isn’t always linear. Sometimes there are hidden passages, trap...

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