Category: Survey Tips

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  • Feedback Collection, Market Research, Product News, Survey Tips, Voice of the Customer

Delighted is shutting down

What to look for in your next feedback platform.  If your team has relied on Delighted for customer feedback,...

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Blog
  • Alchemer Survey, Survey Tips

Survey software 101: Answers to the most common questions about surveys

Surveys are one of the most effective tools for collecting structured and unstructured feedback—and the...

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  • Alchemer Survey, Survey Tips

Why survey branding and customization matters

Every customer touchpoint is an opportunity to strengthen your brand. Consistency in design whether through...

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  • Survey Tips

How to write great customer survey questions: 10 best practices for CX teams

A successful survey has a number of components, from its design to the target audience...

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  • Alchemer Survey, Customer Experience, Survey Tips

11 best practices for the perfect customer experience survey 

Smart thinking: you’ve decided to use a survey to gather feedback on your company’s customer...

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  • Alchemer Digital, Mobile Apps, Survey Tips

The power of in-app surveys: 4 ways to improve the mobile app experience 

It goes without saying that today’s consumers spend an incredible amount of time on their...

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  • Alchemer Survey, Survey Tips

The science of survey timing: When to send surveys to maximize response rates

Surveys are one of the most effective ways to get valuable feedback from your target...

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  • Alchemer Survey, Survey Tips

Survey smarter: four ways to improve your survey strategy

Today, it’s well understood that customers expect organizations to ask for their feedback. However, many...

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  • Alchemer Survey, Survey Tips

Playing with Logic to Collect Better Feedback

Tips and Tricks to Turn Your Feedback into Gold When creating surveys and soliciting feedback,...

A person in a suit points at a digital screen with a prominent question mark at the center. Surrounding it are circular icons of people, symbolizing connections or a network—perhaps hinting at how NPS questions are answered—all set against a blurred background.
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  • Product Feedback, Survey Tips

Combining Reports – An Answer to One of Your NPS Questions 

Most people don’t realize that the team at Alchemer reads every NPS® (Net Promoter Score)...
A person in a suit points at a digital screen with a prominent question mark at the center. Surrounding it are circular icons of people, symbolizing connections or a network—perhaps hinting at how NPS questions are answered—all set against a blurred background.
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  • Features, Survey Tips

Survey Templates – An Answer to One of Your NPS Questions

Learnings from your NPS responses Most people don’t realize that the team at Alchemer reads...

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  • Customer Feedback, Features, Survey Tips

Administrative Questions – An Answer to One of Your NPS Questions 

Administrative Questions are not visible to the respondent but are available to Alchemer license holders...
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  • Education, Features, Survey Tips

Tips and Tricks to Get the Most Out of Alchemer Help Documentation

Alchemer has nearly 1,000 documentation articles covering every facet of the application. To help you...
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Blog
  • Survey Tips

5 Quick Tips to Improve Survey Response Rates 

By DJ Francis, Demand Generation & Digital Marketing Manager, Alchemer  You create your survey, test...

Close-up of a person using a smartphone with icons of envelopes floating above, symbolizing email or messaging. The persons nails are painted red, and the background is blurred, focusing on the hand and smartphone.
Blog
  • Customer Feedback, Features, Survey Tips

Discovering How to Use Contact Lists – An Answer to One of Your NPS Questions

We read each NPS comment. Today’s issue: “One area where currently I think Alchemer could...
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  • Market Research, Survey Tips

How to Make Sure Your Survey Emails Reach Your Respondents

The deliverability of your emails (how often emails reach your contacts' inboxes) requires continual effort...
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  • Market Research, Survey Tips

Understanding the Different Biases in Surveys 

The biggest challenge is that researchers might not be aware that they’ve created a biased...
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Blog
  • Customer Story, Flexibility, Survey Tips

Are you getting the most value from Alchemer?

We talk to our customers all the time about how they’re using Alchemer. And, for...
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Blog
  • Survey Tips

The First Timer’s Guide to Surveying with Panels

Surveys are crucial research tools. The results can significantly impact your company’s business plan or...

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Blog
  • Flexibility, Survey Tips

How to Integrate Surveys in Your LMS to Measure Training Impact

Surveys are a critical piece of any Learning Management Software (LMS). Ideally, feedback is collected...

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